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November 13th, 2009 03:00
Windows 7 Upgrade errror
I have a studio 1555 with vista 64 i am installiung 7 64 bit and i keep getting the error "the computer restarted unexpectedly or encountered a unexpected error windows instalation canot proced . to install windows click ok to restart the computer and then restart instalation and thats it keeeps looping that no matter what i do
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fireberd
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November 13th, 2009 03:00
That doesn't give us much to go on. The first question that comes to mind is, did you do everything that the Win 7 upgrade advisor noted? e.g. if it told you something was incompatible such as a program or driver, you must uninstall that first before attempting the install. Also, if it told you to uninstall a program and then reinstall it after upgrading to Vista you also need to do that before actually doing the install.
sparky3phase
2 Posts
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November 13th, 2009 05:00
yes i did not follow the advisor so how can i fix it now?
DELL-Chris Bu
184 Posts
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November 13th, 2009 06:00
sparky3phase,
Thank you for contacting the Dell Community Forum. One question: Do you have any external hardware (optical drive, USB flash drive, printer, etc.) connected to the system? If so, you may want to disconnect it and try again. If that does not work, you may need to perform a clean install. For what it's worth, other users have apparently encountered this problem as well--see this forum thread for an example of what one user did to resolve it.
fireberd
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November 13th, 2009 06:00
The problem is the error that the install program is telling you could be anything, since it doesn't specifically note any particular error or error code. Without being there to see what is on the PC and what is happening we can't really say what the problem or probable problem is. I had to restart the upgrade three times on my Laptop (an Acer) going from Vista 32 bit Home Premium to Windows 7 32 bit Home Premium until I finally got the PC in the condition the Windows 7 install program was "happy" with.
You may even have to do a "clean" install ( either to a new partition on the hard drive or reformat the hard drive and install Windows 7, chipset drivers and then device drivers) if the upgrade keeps failing.
WhiplashRacing
4 Posts
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November 13th, 2009 06:00
Here may be some other resources to use.
http://social.answers.microsoft.com/Forums/en-US/w7install/threads
I also posted this below with these treads, but I used a full version not an upgrade version.
I loaded Windows 7 Ultimate on a Laptop which had Windows Vista Home Premium. Dell told me I would have to reload, I would need to install a fresh version because the large differences between the version. I had several problem, one was getting around the recovery partition of the Dell shipped system, the second was once I had the hard drive formated again, getting Windows 7 to install.
Finall I found this link online (http://kmwoley.com/blog/?p=345). Tried several USB drives, but because they were all Cruzer drives, they didn't boot as a single drive. Finally, used my Black Widow, which boots as a single USB Sata Drive. Followed the instructions in (http://support.microsoft.com/kb/314097) to convert to NTFS, then Created a Bootable USB Drive. Changed my BIOS settings to Boot from USB, and everything worked great after that. Upgrade or not, I would suggest using this procedure from the start.
Additional things to do, would be to use the Windows Easy Transfer before processing any upgrades.
If you have Windows XP, copy the following directories to another location for save keeping:
Under Documents and Settings
Open the User directory you logged in as, and backup the following directories:
Desktop
User Documents
Favorites
Backup any Directories you have manually created on your C drive.
Migrate your mail using, (http://support.microsoft.com/kb/270670)
I would also, visit Dell's site, and download any or all drivers needed for your current system you are working with so you have them on hand if you don't have the original Driver installation disks. If you do, then under the device manager the disk loads, use All Windows versions, or Windows Vista for your selection.
If this helps, then great, otherwise these are just suggestions.