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Windows 8 Dell Backup and Recovery Manager doesn't work
I have an Inspiron 7520 and uninstalled and reinstalled the new version of Dell Backup and Recovery Manager -- upgraded to premium to make sure that I would have full ability to use the program. Note: the old version didn't work at all -- hung up on backup, etc.
I have rebooted.
When I try and open the Manager interface, I can't. All I get is the clock logo with the hand spinning. I cannot set the destination. I cannot select what I want to back up. I've tried this several times and just get the spinning clock which I end up ending through Task Manager.
I have tried opening the Manager from the installed link on desktop, from my list of programs, from the Start menu, and from the tray icon. Nothing works.
Any suggestions?
Nan
The PMO Man
1 Message
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February 9th, 2014 09:00
Sounds like it is time to write Mr. Dell. Maybe he knows someone who can provide a proper solution! It is hard to believe one buys a new computer and can't get the provided software to work properly to support the computer.
Monicablake
3 Posts
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February 11th, 2014 03:00
Try to use some other backup solutions e.g Acronis True Image that is not going to fail for sure.
gdw666
1 Message
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July 15th, 2015 07:00
A bit different. I have a new XPS8700 with Win 8.1. After, for an unexplained reason, Backup and Recovery required me to do just that, recover to the original system software, which it did without other than talking a long time, Backup and Recovery itself started failing. Failing in that it would start, but before long it would display in a pop-up “Backup and Recovery has encountered and error and needs to close”. Now while I could see the ‘busy’ clock running in the original screen and even that when it finished and was waiting for user input, I could only get to the error screen and if I clicked on ‘ok’, it terminated the program.
Now comes the frustration with DELL. After uninstalling and reinstalling Backup and Recovery at least three times myself, their ‘Help Desk”(?) could only suggest the same thing. So I made a pain of myself, got to a supervisor, demanded a techie rather that a ‘fix by numbers’ help desk. When I finally got to one, he got on remotely, saw the error and started to work.
Short version of the answer was that the installed version of Backup and Recovery was attempting to go to address 0x000000000….. at which point the error was generated. The techie looked for another version of the software and eventually actually installed the Windows SEVEN version. It worked.
cherami
6 Posts
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August 3rd, 2015 10:00
Mine has just destroyed a 128gb flash drive.
cherami
6 Posts
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August 6th, 2015 06:00
Managed to format and partition using third party format software HP USB Disk Storage Format Tool which brought me back to 128gb. So key is usable again.