Windows 8 Installation CD

Question

Hi,

About a month ago, I accidently deleted a few too many drivers on my laptop and now it is broken.

When I purchased my laptop I thought I would get a win 8 installation dvd, as this was an option I selected when ordering online, but I never received it.

After talking to customer support, they sent a "Recovery Disk" which was of no use at all. (It specifically says on the disc, not for installation of drivers)

Now ive sent 3 emails to the person who sent me the recovery disk, asking for the installation disk, and no reply.

Please, this is getting frustrating. My laptop has been broken for over a month.

How do I get dell to send me a windows INSTALLATION disc - not recovery disc?

Thanks,

ejn63 · Answer

The recovery media will restore the system to the condition it was in when you received it - OS and drivers included. Boot the system from the media and follow the prompts.

If it's just drivers you need to reload, those can all be downloaded from support.dell.com.

Acrisford · Answer

The problem is I cant boot from the UEFI OS, (Or the legacy) so I cant use system restore. When I boot from dvd, and try system restore it tells me to restart and select a version of windows to restore - so I restart and select the UEFI, it wont boot and I cant get to system restore.

Ive tried to 'reset' using the recovery disc, but it tells me a required drive partition is missing.

If I try a refresh, it says the drive where windows is installed is locked. Unlock the drive and try again.

If I try Install Windows from the recovery disc, it says some drivers are missing. (The recovery disc does not have these drivers on them)

Please, if theres a dell person reading this, can you please send me an installation dvd. Please, I just want to get this fixed, its been over a month now and I cant be bothered mining through hundreds of websites for "possible fixes". None of them have worked. I just want to reinstall windows

Philip_Yip · Answer

As long as the version of Windows 8.0/8.1 you have is not "Windows 8.1 with Bing" you can use the Windows Media Creation Tool to download a .iso and make a bootable USB:

http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/download-windows-8-1-retail-and-oem-iso/

You can then boot from it and perform a clean install of Windows. See here:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/a-clean-install-of-windows-8-1/

State your model of Dell for more assistance as you may need to prepare SATA drivers in order to see the HDDs/SSDs during installation.

Acrisford · Answer

Thanks Natakuc, I was told by someone else this wasn't an option, but I will give it a try and let you know

Windows General

Windows 8 Installation CD

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