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9555
October 14th, 2013 12:00
Windows 8 touch screen behaving weird
Hi All,
So I just recently bought this Dell machine. The problem is with Windows 8. So while I am working, suddenly the screen goes berserk, e.g. mouse starts moving on its own, screen size starts changing, windows get minimized, fonts start changing, etc.
Right now the only temporary solution I have is to put it into sleep mode and then put it on again. And this happens randomly and multiple times daily.
It's not a virus issue, system's new. Has anyone faced any issues like this? I think it's something to do with touch screen sensitivity.
I would be very grateful for any help.
Regards,
KB.
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Dell-Rajesh R
6 Operator
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3.3K Posts
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October 16th, 2013 15:00
Hi ketanbenegal,
May I know the system model?
Does it happen while using any particular application?
Check if the issue persists in Safemode with networking.
http://dell.to/GYyaPD
Awaiting your response!
ketanbenegal
2 Posts
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October 16th, 2013 15:00
First of all, Thanks for responding Rajesh!
The model is Inspiron 5523. No it doesn't happen with any particular app, it's a random behavior, e.g. today it didn't happen at all. So trying it in Safemode won't help, because I don't know when the issue will again happen.
Is it possible that it may be happening due to touch screen sensitivity. A guy had made a passing remark about at a client place, that he faced the same issue. I have no way of contacting that person too.
Thanks,
Ketan
Dell-Rajesh R
6 Operator
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3.3K Posts
0
October 18th, 2013 18:00
Hi ketanbenegal,
Disconnect all the external devices.
Refer the following link for more touchpad troubleshooting:
http://dell.to/19Gwhis
Awaiting your response!