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Windows 8.1
I installed Windows 8.1 update on my Dell Inspiron 15. Now when I close the lid, the computer shuts off. I checked power options and it says to sleep. Any suggestions??? Thanks
Unsolved
This post is more than 5 years old
4 Posts
0
13442
I installed Windows 8.1 update on my Dell Inspiron 15. Now when I close the lid, the computer shuts off. I checked power options and it says to sleep. Any suggestions??? Thanks
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DELL-Sujatha K
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October 22nd, 2013 09:00
Hi rjr4band,
I am sorry for the inconvenience. Let me know the system model to assist you further. E.g. 5437, 5535 etc.
rjr4band
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October 22nd, 2013 15:00
Inspiron 3521. Thanks
DELL-Sujatha K
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October 23rd, 2013 09:00
Hi rjr4band,
Thank you for providing the system model. Please update BIOS and video drivers from the link below:
Click on the link below, enter the system service tag and click Submit. Select the Operating system from the drop down list to get drivers for your system model:
http://dell.to/14Xsnmd
Note: Windows 8.1 drivers are available. Let me know status after the drivers update.
rjr4band
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October 25th, 2013 02:00
No this did not help. The laptop is in desktop mode, when I shut the lid at night, it is always off in the morning. Thanks
DELL-Sujatha K
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October 28th, 2013 03:00
Hi rjr4band,
Thank you for updating BIOS and video drivers. Since the issue is persisting, I request you to run complete windows update and check.
Also go to Power Options window, click ‘Select Power Plan’ à Power saver à Change Advanced Power settings. Now scroll down to ‘Power button and Lid’ and check what is listed for On Battery and Plugged in. If any change in settings is required, change accordingly and check.
Let me know if this helps.
rjr4band
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October 28th, 2013 15:00
I am beginning to think this Dell is a piece of junk. It constantly throws me off line and loses my internet connection. This has happened before the update. I should have listened to reviews , they said the same thing. How do I do a complete windows update and check? I may just dump this thing.
Rocco Russomano
DELL-Sujatha K
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October 30th, 2013 05:00
Hi Rocco Russomano,
I am sorry for the inconvenience. Please uninstall the wireless driver in the device manager and install the wireless driver once again. Also run complete windows update. Click on the link below, enter the system service tag and click Submit. Select the Operating system from the drop down list to get drivers for your system model:
http://dell.to/14Xsnmd
In case the issue persists even after this check if you lose connection in Safe mode with networking. Find the link below to start the system in Safe mode with Networking.
http://dell.to/1cFq0Ge
Let me know you findings.