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December 19th, 2004 01:00
Windows 98 Software/ISP Issues HELP! HELP!
I am having some issues that I think might be software related. I am running Windows 98 on an Inspiron 3800 and I am receiving error messages that are internet related. The first one is about Windows Security Center and firewall protection (though I have no firewall set up and no internet connection).
There used to be an internet connection, though it ceased working a few weeks ago. I have since uninstalled the ISP software (DellNet), run several virus scans (most likely lacking the latest virus definitions, however), run SpyBot and HijackThis (and removed all known threats). I then did some system scans and disk cleanup then reinstalled IE and attempted to reinstall DellNet.
The installation of DellNet is where I am getting my next set of error messages from (though these have been appearing since the beginning). It won't log on to the system, sighting username/password problems, which I checked and checked again. When I attempt to establish a connection through the Internet Conn. Wizard the error message indicates a problem with the modem (modem does not respond to the system). I ran checks on the modem, verified drivers and connectivity, and stopped all programs from automatically updating as well as not allowing the system to automatically dial the default connection. Everything appears to be in working order, yet it doesn't.
The last thing was regarding a file named WINIPCFG.EXE. I ran the file and it's an IP Configuration program, though I'm not sure if I need it. Does it matter? Should I be calling DellNet to troubleshoot the connectivity issue, or does it seem more likely a software or hardware issue?
If anyone could help with this I would really appreciate it. At the rate I'm pulling my hair out over this I'll be bald by Christmas :smileywink:
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Denny Denham
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18.8K Posts
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December 19th, 2004 03:00
I am not familiar with DellNet but perhaps the information available through the links here will be of some assistance.
travelbug1080
15 Posts
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December 19th, 2004 05:00
Hi, and thanks for the link, but I've already tried the (limited) things that were suggested by Dell. I'm helping a friend fix their computer and I've managed to solve all of the other bugs/issues, but this last one doesn't seem to want to go away. So I'm looking around for alternative suggestions.
From what they've told me, the internet was in working order before they loaded some software (Ghost Surf Pro). Apparently it was uninstalled and shortly afterwards the internet quit working (the same issues that I posted). They had a tremendous amount of adware on the system which I was able to clear out (with the help of the guys in the Virus/Spyware Forum). I've run all sorts of scans and checks and so far everything seems to be clean, which is why I'm kind of stumped by this. The guy helping me earlier had suggested that I check out the Software Forum for some tips.......
Would it be more likely that there is a virus that is causing these messages to pop up? Does Windows 98 even have a Security Center program? If not, then I suppose that eliminates it from being a software issue and maybe I should take my question back to the Virus/Spyware Forum. Anyway, any other suggestions you have would be appreciated. Thanks!
DavidGregg
73 Posts
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December 19th, 2004 13:00
See if this Microsoft KB article has any bearing on your situation.
DavidGregg
Denny Denham
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18.8K Posts
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December 19th, 2004 15:00
Windows 98 does not have a Security Center (that is a feature of XP SP2) but winipcfg.exe is a standard part of the Window 98 operating system.
The Security Center reference may be a leftover from the GhostSurf program, which offers some features which seem similar (see this). The current problems may well be due to residual traces of the GhostSurf program which remain on the system.
A clean install of Windows 98 may be the quickest route to a resolution of the system's problems.