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February 22nd, 2007 21:00

Windows Explorer error message

I keep geting windows explorer error. when it pop up bottem of screen  go away then come back in 3-4 sec. 
    Error reporter say
 
AppName: explorer.exe  AppVer: 6.0.2900.2180  ModName: unknown
ModVer: 0.0.0.0  Offset: 01d0640e
 
you might need know i have
           DIMENSION 24000
           Microsoft Windows XP
           Professional version 2002 service pack 2
           Intel(R) 
           Pentium (R) 4 CPC 2.80GHz
            2.79GHz, 768 MB of RAM
 If any one know what do please help 
 Thank you

12 Elder

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172.6K Points

February 23rd, 2007 22:00

Scanned for malware lately?

Are you sure that message doesn't say " iexplorer.exe AppVer: 6.0.2900.2180 ModName..."? And in which case, it's a problem with Internet Explorer v6.0.

You'll probably need to uninstall IE by going to the Add/Remove Programs control panel, then click Add/Remove Windows Components button on left edge of screen. Uncheck IE. Exit and reboot; go back to that same screen and recheck the IE box. You'll probably need your XP CD. Reboot and then go directly to the Microsoft update site to download all the IE v6 updates again. Don't surf or read email until you have all the IE updates installed.

Ron

Message Edited by RoHe on 02-23-2007 04:57 PM

February 28th, 2007 19:00

yes i have Scanned for malware and there was none
yes it said explorer.exe 
 my Internet Explorer is not v6.0  it is 7.0
i dont have xp cd
 

12 Elder

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45.2K Posts

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172.6K Points

March 1st, 2007 02:00

If your system is recent, contact Dell Tech Support and request the XP CD and all drivers & utility CDs for this system, assuming they were never sent. If you lost the XP CD, you'll have to purchase another copy.

If you recently installed IE7, you may want to uninstall it and reinstall IE6. File number in that error message, according to google, seems to refer to IE6.

Ron
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