Windows Live Messenger errors

Question

Hi,   Nearly everytime my user tries to open Windows Live Messenger, an error report comes up. This happens when the main contact list has loaded, and then the Send Error Report dialog is shown, of which I do send, and wait for a long time for it to finish!   However, I checked in the Event Viewer and here's what I found several times:   Event Type: Error Event Source: Windows Live Messenger 8.0 BETA Event Category: None Event ID: 1000 Date:  31/05/2006 Time:  10:39:02 PM User:  N/A Computer: 18SDB1J Description: The description for Event ID ( 1000 ) in Source ( Windows Live Messenger 8.0 BETA ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: msnmsgr.exe, 8.0.689.0, 444ac4c8, ieframe.dll, 7.0.5346.5, 443f4164, 0, 000c3094. Data: 0000: 41 00 70 00 70 00 6c 00   A.p.p.l. 0008: 69 00 63 00 61 00 74 00   i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00   i.o.n. . 0018: 46 00 61 00 69 00 6c 00   F.a.i.l. 0020: 75 00 72 00 65 00 20 00   u.r.e. . 0028: 20 00 6d 00 73 00 6e 00    .m.s.n. 0030: 6d 00 73 00 67 00 72 00   m.s.g.r. 0038: 2e 00 65 00 78 00 65 00   ..e.x.e. 0040: 20 00 38 00 2e 00 30 00    .8...0. 0048: 2e 00 36 00 38 00 39 00   ..6.8.9. 0050: 2e 00 30 00 20 00 34 00   ..0. .4. 0058: 34 00 34 00 61 00 63 00   4.4.a.c. 0060: 34 00 63 00 38 00 20 00   4.c.8. . 0068: 69 00 6e 00 20 00 69 00   i.n. .i. 0070: 65 00 66 00 72 00 61 00   e.f.r.a. 0078: 6d 00 65 00 2e 00 64 00   m.e...d. 0080: 6c 00 6c 00 20 00 37 00   l.l. .7. 0088: 2e 00 30 00 2e 00 35 00   ..0...5. 0090: 33 00 34 00 36 00 2e 00   3.4.6... 0098: 35 00 20 00 34 00 34 00   5. .4.4. 00a0: 33 00 66 00 34 00 31 00   3.f.4.1. 00a8: 36 00 34 00 20 00 66 00   6.4. .f. 00b0: 44 00 65 00 62 00 75 00   D.e.b.u. 00b8: 67 00 20 00 30 00 20 00   g. .0. . 00c0: 61 00 74 00 20 00 6f 00   a.t. .o. 00c8: 66 00 66 00 73 00 65 00   f.f.s.e. 00d0: 74 00 20 00 30 00 30 00   t. .0.0. 00d8: 30 00 63 00 33 00 30 00   0.c.3.0. 00e0: 39 00 34 00 0d 00 0a 00   9.4..... ----------   I think there are some instructions in that but I don't know what they mean. Should I try contacting Microsoft about this error?   I get a similar error to this as well:   Event Type: Error Event Source: .NET Runtime Event Category: None Event ID: 0 Date:  31/05/2006 Time:  2:55:10 PM User:  N/A Computer: 18SDB1J Description: The description for Event ID ( 0 ) in Source ( .NET Runtime ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Unable to open shim database version registry key - v2.0.50727.00000. ----------   Thanks for your help!

davejohn · Answer

That's why it's called Beta. Contact MS, or check their Beta Blog. Dave

Robert Cathles · Answer

I have managed to contact Microsoft on http://support.live.com   I'm waiting for a reply now...   I think the error could be something to do with Internet Explorer 7 Beta 2, because of the file C:/WINDOWS/system32/ieframe.dll, which is about 5MB. This file is used for the Internet Explorer default pages, like 'Page cannot be displayed' and 'Introduction to using tabs'.   So if I have 2 Beta products running then it might double the problem? Thought so.   In the meanwhile I while check out their blog... thanks for the info. http://spaces.msn.com/MessengerSays/

angmc55a · Answer

windows live messenger keeps saying it has encountered a problem and needs to close. what do i do with this?

Windows General

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