Windows Update Disabled

Question

I had bought a Dell Laptop with Windows 7 OS pre-installed. I do not know how but then, since a month ago, when Microsoft stopped the support for Win XP, I think there was some problem (some Adobe download problem) & suddenly the Windows Update of my Windows 7 OS was permanently disables. During these times I ran from pillar to post to sort out the issue, but all in vain. When I contacted the Microsoft Customer Care, they asked me to contact the OEM to sort out the issue. And when contacted the Dell Customer Care I was told to pay out Rs. 1374 to reload the OS. Sir/Madam, I am on a touring job & why should I pay out more, for which I had already paid for. And more of a shocker !! When I again tried to contact Microsoft via chat today on 20/May/2014, I was told that my version of Windows 7 OS is not a genuine one. Wow! The self help @ Microsoft portal is too not detecting the issue properly. For this reason my antivirus is too not working. Everytime I might not be able to carry the OEM OS CD. I am too a displeased with the kind of support you provide. Please help me out to resolve the issue.
SITAKANTA

zbestwun2001 · Answer

rinku70

If your copy of Windows is not legit then you will not be able to get updates.

But the fact that both your updates aren't working and your virus protection is disabled makes me question if you have a Malware problem in addition.

I would go over to this site, www.spywarehammer.com , register there and have then check your system out for Malware. This is an excellent site, I am associated with it also.

Z................

andy_11 · Answer

this might work might not- thats how i turn off updates for network users.

"software from null" that points to an update server. Type in the white bar "gpedit.msc" hit enter and go to left side bottom-- user config>all settings>**** updates-- and enable it. You may need to do the same for machine settings

PudgyOne · Answer

rinku70, Try reading... Windows Updates fail to install Go down to the Windows 7 section. Rick

rinku70 · Answer

hey Z.. I bought the Dell laptop with pre installed OS (Windows 7 Home Premium). If the OEM provided by DELL is counterfeit then what can I do.

Philip_Yip · Answer

Do you have a Dell Windows 7 Home Premium COA affixed to your system? If so you are licensed to run Windows 7

See here for more details:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/the-oem-or-retail-license/

If on the off-chance your Windows 7 System Locked Preinstallation Activation (from Dell factory settings) has gone wrong. You can reset the OEM activation by using the Activation Backup and Recovery Program:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/microsoft-product-activation/the-activation-backup-and-recovery-program-windows-vista-7-version/

You may also clean install using a Digital River .iso:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/

Windows General

Windows Update Disabled

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