UNSOLVED
Windows Update version 4 problem
When I run Windows Update on one of my PC's it tells me that I have 9 critical Windows updates to install for XP. If I select any one of them or all of them the following happens:
The download works with no problems. The install starts but when the progress bar shows that it's about half done I get an error message telling me that the software I am trying to install has not passed Windows Logo testing!!
Anyone have any idea what is causing this? (I have a screen shot of the message but see no way to include it.)
The download works with no problems. The install starts but when the progress bar shows that it's about half done I get an error message telling me that the software I am trying to install has not passed Windows Logo testing!!
Anyone have any idea what is causing this? (I have a screen shot of the message but see no way to include it.)
181
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Posted July 25th, 2004 18:00
Thanks Denny I will give these solutions a try and post the results.
Mark
181
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Posted July 25th, 2004 22:00
Suggestion 1
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I could not rename the file nor the folder as they were active. So I assume that I need to do this in Safe Mode?Suggestion 2
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Did this, tried the update and got the same results.Suggestion 3
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Checked this, it was not disabled.Suggestion 4
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Did this, tried the update and still no go.So that leaves me with trying #1 in Safe Mode. Is that the correct way to do this Denny?
181
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Posted July 26th, 2004 19:00
Denny,
From the link in your last posting I ended upda having to use Method #3 to stop Cryptsvc in order to rename the Catroot2 file. But since I did this my updates are working normally.
Thanks a million for the assistance.
Mark
Denny Denham
2 Intern
•
18798 Posts
181
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Posted July 25th, 2004 16:00
See if the following from Microsoft's Update Troubleshooter helps:
Problem Description:
When you try to install a package from the Windows Update Web site you receive a message stating that the software has not passed Windows logo testing and will not be installed..
Resolutions:
Suggestion 1
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This problem can occur if the hotfix installer was referencing:
C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either renaming C:\WINDOWS\system32\CatRoot2\edb.log or renaming the entire
C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to complete
normally.
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Suggestion 2
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Register the following system files.
1. Click "Start," and then click "Run."
2. Type "regsvr32 licdll.dll" (without quotes).
3. Click "OK."
4. Type "regsvr32 regwizc.dll" (without quotes).
5. CLick "OK."
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Suggestion 3
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This problem can also occur if the Cryptographic Services have been disabled.To resolve this problem:
1. Click "Start," and then click "Run."
2. Type "Services.msc" (without quotes).
3. Double-click "Cryptographic Services." If the service has been disabled,enable it.
4. Attempt to download and install Windows Updates again, and then check to see if the
problem is resolved.
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Suggestion 4
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The symptom can occur if the "Microsoft Root Authority" certificate or the "NOLIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root Certification Authorities has been removed. On another computer that has the Microsoft Root Authority certificate installed, do the following:
1. Open Internet Explorer
2. Click "Tools," and then click "Internet Options."
3. Click "Contents."
4. Click "Certificates."
5. Click "Trusted Root Certification Authorities."
6. Scroll down until you locate Microsoft Root Authority certificate.
7. Click "Export."
8. Follow the prompts to export the certificate to "DER encoded Binary
x.509(.CER)file." On the computer that cannot install the update, follow the steps to import the certificate you saved.