Windows will not boot

Question

When I power on my Dell Inspiron B130 I get the screen saying If you computer stopped responding unexpectedly or was automatically shut down to protect your files and folders.....   Then there are choices of starting in various safe modes, last known good configuration..., start windows normally.   I have tried all options available and the following happens -- multi (0) disk(0) rdisk (0) partition (1)\windows\system\32
toskrnl.exe   -  multi (0) disk(0) rdisk (0) partition (1)\windows\system\32\hal.dll  --   multi (0) disk(0) rdisk (0) partition (1)\windows\system\32\KDCOM.DLL Then a message of 'Windows could not start because of an error in the software. Please report this problem as : load needed DLLs for kernel.  Please contact your support person to report this problem.' Does anyone have any suggestions on how to get this laptop back up and running.  I do not have any recovery disks. Thank you for your help.

smkastel · Answer

I have tried the ctrl and F11 to do a restore, but it does not work. I did run the Dell Diagnostics and it said the test completed and that there was no Diagnositc Utility Partition identified.  It sounds like I will need to get a copy of the restore CD. The laptop is 2 years old so hopefully I will have luck getting them. If anyone else has any ideas it would be appreciated.

dcgtls · Answer

I am not familiar with the B130 but would think if it is not too old it would have the Symantec PC Restore function. Here is the info on doing that if it is an option for your computer, if not them you will need to call Dell and request a restore cd and a drivers cd, they are pretty good at sending them out for free and very fast too. Have you run the Dell Diagnostics? You should be able to press "F12" during the boot process and select it, run all tests to see if you might have a piece of hardware failing.

LINK to the page, I pasted what you need incase the link gets broken.

Using PC Restore in Windows XP or Media Center

Notice: Restoring the original factory image erases ALL existing data. This includes files, folders, programs, drivers, E-mails, photos. Before performing a PC Restore, back up all personal files. If you do not back up your personal files, the data will be lost.

1 Turn on the computer.

2 When the Dell splash screen appears during the computer startup process, press and hold and then press . Then, release both keys at the same time.

3 In the Dell PC Restore by Symantec window, click Restore. Alternatively, press to highlight Restore, and then press .

4 When a warning message appears stating that all data will be lost, click Confirm, or press to highlight Confirm and then press .

The Progress window will appear. Once the restore process starts, Dell PC Restore by Symantec usually takes about 8 to 10 minutes to finish.

When the restore process is complete, the following message will appear:
The system recovery process was successful.

5 Click Finish or press to highlight Finish and then press to restart the computer.

The software is now installed as it was when the computer was first received.

Annie70 · Answer

sm...if you have the operating system disc that came with the computer you can do a repair install which will preserve your program and data. You can find the directions here.  Scroll down to the repair install directions.

Windows General

Windows will not boot

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