Windows will not reboot following update

Question

I recently downloaded an update for Windows, which included 'Microsoft Update' and the new version of Internet Explorer, 7.0. After installing the updates, the browser gave me the option to restart my computer, which I did. However, Windows did not reboot properly. When the computer began to reboot, it went to the first initial setup screen, and then instead of showing the first Windows screen, the screen went black and showed a single white cursor in the top left corner of the screen. I waited 10 mins to see if it would eventually finish the boot, and it didn't. I turned the computer off and waited a few mins before turning it back on. Once it came back on, and the setup screen came on I immediately went into the Boot menu, and from there entered the System Setup menu. I did not change any settings in the menu, and then exited it. The computer then began to restart Windows. To see if the problem was completely solved, I tried restarting the computer again. The same issue occured and the only way I could get Windows to reboot, was to enter the 'setup' menu at the very beginning of the process, and then exit it. Any assistance would be greatly appreciated.

Bwelll · Answer

oops, posting to this message board was an accident, but thanks for the help, Fireberd, I just got similar advice from someone else (change the USB controller settings), and I believe that has solved the problem.

fireberd · Answer

This is not the Windows XP software forum.  This one is for MS Office issues.   However, you should be able to enter the BIOS and restore it to the default or factory settings.  That may take care of the problem.   Unfortunately you did not include your PC model number so no one can give you specific assistance - just offer general suggestions.    If my reset suggestion does not fix it, you should repost on the Windows XP section.  And, always include your PC Model Number and Operating system on any initial problem post.

Taurus Texan · Answer

Not that it really matters, since the issue is apparently resolved, but the top of this page on my computer reads:   Software - Windows XP

Windows General

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