Windows XP Re-install Problems

Question

Will try to make this understandable, and still keep it shorter. My Inspirion E1505, out of warranty (purch 5/2006) got a corrupt registry blue screen several months back. Figured I would have to re-install, but needed to try and save files, which I did.  Dell sent me SP Service Pack 3 reinstall disk, with drivers etc, which was great. Thought I did the re-install correct, but when it started up during process, found the old XP system was still there (with corrupt registry). So I started over, and re-partitioned.  Was able to get through first half, but then when Windows started up again, for the next step, I kept getting errors that it couldn't find certain .dll or .sys files: storprop.dll; CmBatt.sys; file battc.sys; compbatt.sys; usbui.dll.    I don't know what or why I am getting that message now, but I am thinking I need a new reinstall disk.  Not sure I can get one from Dell - I can even understand having to pay a nominal fee $50 or so, to get them.  I know the system is older, but not in a position to buy another system yet (another year of college to go).  I went to their Dell Support page and have sent two messages asking for help, but I don't get any replies or calls.  Not sure I want to pay for premium call service of $59 and then pay more for the disk.  It seems that I paid for the system originally, isn't there a way by using my service tag and name, so then I could download the software.  So any ideas, direction of what to do? Michele

Tom Green · Answer

Hello Michele

Try runing diagnostics on your system and hard drive to find out if everything is working.

The Hard Drive may need a full format, not quick and make sure to format it NTFS.

Check here for the drivers and be sure to read how to install in correct order.

If you know someone who has the same version of XP for a dell you might use their copy to

install to you computer if your disk is bad.

Hope this helps.

Tom

bacillus · Answer

I agree, sounds like  bad hdd or memory.

RoHe · Answer

Could also be a bum XP SP3 CD. There have been some of those lately... Make sure it's clean and isn't scratched. Wipe only from center to edges, not with circular motions. :emotion-5: Ron

Windows General

Was this post helpful?