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July 2nd, 2009 17:00

Windows XP SP3 Shutdown Problem

My Precision 350 restarts everytime I shutdown the computer using the "Turn off Computer" from the Start menu. If I use the power button the computer stays off.

I traced the problem to a Lucent Win Fax modem. If I take out the modem I don't have the problem, but if I disable the modem I still have the problem. I'm thinking it is a Dell motherboard issue since I have the same modem in a non-Dell computer with Windows XP SP3 and no shutdown problems.

Any ideas?

 

 

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