You will have to reinstall windows. There are some software programs out on the web that may be helpful in trying to recover your password. One is called Disk Commander.
The Dell™ Factory Image Restore tool replaces PC Restore.access it from the boot menu rather than by using the shortcut.
Once on the selection screen choose the option that reads "Repair Your Computer" Follow the prompts to restore to factory condition. You will lose all data that you installed on the system by performing this function.
I actually called customer support and they walked me through reinstalling windows using the disk I got with the computer order. I could not have done it without someone on the line telling me exactly what to do so that worked for me.
After that could reinstall drivers and MS Office on my own and this time I am not going to lose my password. Thanks!
I bought a new dell PC and now my younger brother was playing with my computer now it wants a support password when I want to cgange the date and when I want to download somethings. Please assist me in this because I don't know this support password.
DELL-Jesse L
Moderator
•
17.9K Posts
1
May 10th, 2010 05:00
laurahk8,
You will have to reinstall windows. There are some software programs out on the web that may be helpful in trying to recover your password. One is called Disk Commander.
DELL-Jesse L
Moderator
•
17.9K Posts
0
May 5th, 2010 08:00
laurahk8,
Thank you for using the Dell Community Forum.
Dell Factory Image Restore
The Dell™ Factory Image Restore tool replaces PC Restore.access it from the boot menu rather than by using the shortcut.
Once on the selection screen choose the option that reads "Repair Your Computer" Follow the prompts to restore to factory condition. You will lose all data that you installed on the system by performing this function.
laurahk8
1 Rookie
•
4 Posts
0
May 9th, 2010 17:00
Unfortunately this solution will not work because it requires a password. I have lost the password.
The laptop is useless to me unless I have the password, and I don't have the password.
What can I do to legitimately reset the account on the computer itself? Thank you for your assistance.
laurahk8
1 Rookie
•
4 Posts
0
May 10th, 2010 07:00
Thank you Jesse L!
I actually called customer support and they walked me through reinstalling windows using the disk I got with the computer order. I could not have done it without someone on the line telling me exactly what to do so that worked for me.
After that could reinstall drivers and MS Office on my own and this time I am not going to lose my password. Thanks!
Mbongeni
3 Posts
0
June 13th, 2013 06:00
Greetings
I bought a new dell PC and now my younger brother was playing with my computer now it wants a support password when I want to cgange the date and when I want to download somethings. Please assist me in this because I don't know this support password.