XP Randomly Restarts

Question

Hi, all, You've given me such good help when I tried to install XP Pro on my 530s (Vista Standard) that I figured I should come back with the new problem. Anyway, we have a 530s that is about three months old. It came with Vista Home but I installed XP Pro as required by my employer (allowing me to work from home) and all was good. Not heavily used, but seemed to be working fine. Now just yesterday, a few minutes after waking from standby mode (the first time I used standby), it spontaneously restarted. Then, twice more later that evening and once this evening. I was able to see the Blue Error screen today to get the message and found the following: --- DRIVER_IRQL_NOT_LESS_OR_EQUAL The Technical Information was as follows: *** STOP: 0x000000D1 (0x00000028, 0x00000002, 0x00000000, 0xF6DF672) *** dne200.sys - Address F6DF672F base at F6DE000, DateStamp 45134188 --- I also checked the Event Viewer and found System Errors associated with the restart times. Most of them were under the category of 102 and Event ID of 1003 with descriptions of the following: --- Error code 100000d1, parameter1 00000028, parameter2 00000002, parameter3 00000000, parameter4 f6df672f. --- And one had a category of none with and Event ID of 8003. Its description was: --- The master browser has received a server announcement from the computer MARK-GOLASZEWSK that believes that it is the master browser for the domain on transport NetBT_Tcpip_{5B824F55-461. The master browser is stopping or an election is being forced. --- I've done a search for these errors and found everything from bad fans or memory, to network cards and motherboards, so I'm hopeful someone here can see something in these errors that will trigger some specific ideas. One other small bit of info is that there was an electrical storm before these problems yesterday, however I'm hesitant to think that was the issue, as I would expect to have a constant problem not a random one. The other computer on the network is not exhibiting any problems thus far either. I'm just starting to work from home and I need this system to be reliable. Thanks in advance for the help. Mark

mombodog · Answer

'a few minutes after waking from standby mode (the first time I used standby), it spontaneously restarted.'   bsod when resuming from standby in Windows is common among many other resume bugs in Windows, not always the driver to blame, some hardware configurations have more issues with is than others. I don't know how many bsod events you have had or if all of them are the same driver causing this, I can only go by what you post.   Disable standby and see if things improve, record each bsod if you can.     http://support.microsoft.com/search/default.aspx?catalog=LCID%3D1033&spid=1173&query=resume&adv=&ast=1%2C2%2C3%2C8%2C9&mode=a&cat=False&kt=ALL&title=false&mdt=&pwt=False&res=100&1033comm=1 just to give you an idea about resume issues in XP

mombodog · Answer

' dne200.sys '  is the clue as to what driver is causing the bsod, if you have a Cisco VPN client software installed, and are not using it or do not know what it is, go to add/remove programs and uninstall the software, restart and the problems should be gone.   If you need this software, you need to update the Cisco software or stop the PC from going into standby.   'Event ID of 8003'  is normal on a network, not part of your bsod problem.

mgola27 · Answer

Thanks, mombodog. Yes, I do have the Cisco VPN client installed and need it for my work. I don't believe it was installed before last night 'after' the first instance of the restart. The subsequent restarts were not as a result of going into standby. I tried to update the driver for the Cisco VPN, but teh Device Manager told me there was not a better match. Any other thoughts? Thanks, Mark

mgola27 · Answer

Well, I have a bit of an update...

Since the restart last night that gave me the error message I indicated earlier, I had the machine running and doing things for quite a few hours. I left it on all night with no issues.

When I logged in to the VPN client this morning, I only got 40 minutes of work before another random restart.

My gut tells me it's the VPN stuff.

I called my HELP desk and they are now looking at the machine to see what's up. The tech asked if it was a Vista machine, and I explained that it was, but I had installed XP Pro. I heard a chuckle and was asked if I knew what I was doing. Although I'm 99 percent sure it's not my XP install, it really doesn't matter.

Just need it fixed. Hopefully I'll have another update this afternoon.

Thanks,

Mark

mombodog · Answer

Post the solution if you find one please. Thanks.

mgola27 · Answer

Well, it seems as if it was bad VPN software. My IT guy uninstalled and reinstalled it to no avail so he found another version and installed that. Seems to be running well now. Worked for 2+ hours this evening with no shut downs.

Thanks for the comments/advice.

Mark

mombodog · Answer

You are welcome, keep your fingers crossed.

Windows General

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