XP SP2 question

Question

I have the XP SP2 CD and I am attemping to install it on my test system which is an Inspiron 8100 running XP Home. I have done all the prep work (AV scan, turned AV off, Ad-aware scan, defrag, backup). I get the screen that says: "Please wait while setup inspects your current configuration, archives your current files and updates your files."

But that's the last thing that happens. The HD access light goes on and off but watching the Task Monitor nothing appears to be happening. One time I let it run like that for 6 hours and saw no change whatsoever.

I just checked the Dell download site for the latest BIOS version and I believe that the one listed is what I am using (I'll check tonoght as I am at work now).

Anything else that might be causing this problem?

Mark

Flooby · Answer

Have you detached all peripherals? Replaced cordless mouse with PS-2 version (if applicable)? Removed system from port replicator (if applicable)? Performed a thorough disk cleanup prior to starting? Disabled all unnecessary background programs, including Automatic Updates? If you're on a network with file/printer sharing enabled, that may have an impact as well.

Sometimes it helps to reset the default configuration via System Setup, particularly if you've made any changes along the way. If all else fails (and since you specified that this is a test system), SP-2 usually goes on a bit quicker and easier over a clean installation of Windows XP.

ricmaelj · Answer

Yes, I have detached all peripherals and I am using a PS2 mouse. No port replicator.

I probably did have some background programs running, most likely Automatic Updates was one of them.

I was still connected to my LAN also. Should I disconnect from the networK?

Flooby · Answer

ricmaelj wrote:
I was still connected to my LAN also. Should I disconnect from the networK?

It sometimes helps, once again, particularly if you have file and printer sharing enabled. Almost sounds more like some other hardware issue, though, so resetting to the defaults in System Setup might help, too.

ricmaelj · Answer

OK, I've spent the last couple of days making sure my I8100 is free of viruses and malware, cleaning up unneeded registry entries and deleting all the bloat I can find. No peripherals connected, disconnected from the network and turned off the AV. Two hours ago I started the SP2 install again and from watching the Task Manager it is not doing a thing. (XSP2.EXE shows zero CPU activity.)

So all my efforts appear to be for naught. I am certainly open to suggestions at this point! Or in otherwords what the heck do I do now? :smileysad:

ricmaelj · Answer

Maybe this will mean something to someone - Here is the HijackThis log from my I8100: Logfile of HijackThis v1.97.7Scan saved at 7:34:20 PM, on 11/4/2004Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeE:\Program Files\Executive Software\Diskeeper\DkService.exeC:\WINDOWS\System32\GEARSec.exeC:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exeC:\WINDOWS\System32
vsvc32.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\VetMsgNT.exeC:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exeC:\WINDOWS\StartupMonitor.exeE:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exeC:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exeC:\Program Files\Verizon Online\Visual IP InSight\IPClient.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeE:\Program Files\DU Meter\DUMeter.exeE:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exeC:\WINDOWS\System32\ctfmon.exeE:\Program Files\i8kfangui.exeD:\Emergency Files\Spyware stuff\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.net/bookmarks/bmredir.asp?region=all&bw=dsl&cd=5.1&bm=ho_searchR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thedaily.com/bikini.htmlR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.comR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R3 - URLSearchHook: (no name) - _{D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - (no file)O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocxO3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)O4 - HKLM\..\Run: [Run StartupMonitor] StartupMonitor.exeO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE 'REBOOT'O4 - HKLM\..\Run: [Motive SmartBridge] E:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exeO4 - HKLM\..\Run: [IPInSightMonitor 01] 'C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe'O4 - HKLM\..\Run: [IPInSightLAN 01] 'C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe' -lO4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe'O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeO4 - HKLM\..\Run: [DU Meter] E:\Program Files\DU Meter\DUMeter.exeO4 - HKLM\..\Run: [VetTray] E:\PROGRA~1\CA\ETRUST~1\ETRUST~1\VetTray.exeO4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\CA\ETRUST~1\ETRUST~1\ca.exeO4 - HKLM\..\Run: [DiskeeperSystray] 'E:\Program Files\Executive Software\Diskeeper\DkIcon.exe'O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exeO4 - HKCU\..\Run: [i8kfangui] E:\Program Files\i8kfangui.exe /startupO4 - HKCU\..\Run: [FactFinder] C:\WINDOWS\System32\ctfmon.exeO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000O9 - Extra button: Control Pad (HKLM)O9 - Extra 'Tools' menuitem: Control Pad (HKLM)O9 - Extra button: Researcher (HKLM)O9 - Extra button: Real.com (HKLM)O9 - Extra button: MoneySide (HKLM)O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dllO16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CABO16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cabO16 - DPF: {51045741-8C4E-4EAC-8F03-08E43A6FBB29} - http://aft.ancestry.com/aftfiles/files/install/AncestryFamilyTree.cabO16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.com/download/xclean_micro.exeO16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exeO16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37926.1934259259O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab

Windows General

XP SP2 question

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