XPS 13 9365 = Sleep and Hibernate problem after Fall creator, computer goes to AIRPLANE mode

I hate to say this but when I put the system to bed last night, this morning it woke up and the battery had drained 18% over 9 hours.  I am going to leave the system like this since I may not be seeing changes I make immediately.  

The command to show the Sleep Study is powercfg /sleepstudy.  You can change the path in the command prompt to your desktop so the report will be placed there or use the normal path and find the report and copy it to the desktop to view in a browser.

Hi,

I had a guy from dell call me this morning about my ticket regarding unable to sleep or hibernate my XPS 9365.

He admitted that there is no fix to this issue currently. The walk around is to roll back to 1703.

Due to having a clean system installed with the 1709 Win 10 Pro iso from the Microsoft "Volume Licensing Service Center" I have re-installed 1703. In the  Updates & Security  > Advanced options;

"Current Branch for Business" and "A feature update....." to 62 days.

Fingers crossed that Microsoft (and Dell) sort a fix.

-Todd

I feel  better Dell is actually seeing a problem.  I just has someone from Microsoft suggesting I create a new user account in case the original user account was corrupted.  I had already explained to them this had happened in three different installs, but I suppose they needed to go through the steps.

I will need to keep an eye on it.  I was going to roll back my install today but it seems I have waited too long and that option is no longer available even though the Windows.old folder was still on the drive.

If I learn anything I will let you know.  I have tried every setting I can and done all the clean installs necessary.  It is too bad a Dell employee thought my thread was so unimportant that he would close it...

I cannot live with a system which depletes the battery by 3% per hour when I am not using it or refuses to allow me to shutdown the system if I need to board an airplane....  I have seen some Surface Pro folks having battery drain problems, so I assume it is related.

If something does not come out with the Update Tuesday updates, I may try the Insiders builds to see if they have the same problem.

I also feel better that we have this forum to exchange and we see that we are not fully alone. I must say that even if I understand SaltGrass to say DELL is not responsible, there reactions are NOT at the level of such a large company for one there TOP product on the market.

BTW I had the same idea and  I went to INSIDER windows developer mode.

I installed the newest version of windows and....... same problem for me

It was 10 days ago.... so perhaps things have changed - SO i returned back to the 1709 version build 16299.19 - noway for me anymore to come back to 1707 as the windows.old disappered in this operation.

I think the problem is really linked with some INTEL / MICROSFT / DELL drivers fighting with the sleeping mode of windows.

But I do not see what and how to update what ?

It seems also linked to NVMe disk features...at list in the powercfg /sleepstudy.

What are your precise configurations ?

I saw something new today.  It does not effect the ability to shut the system down but possibly hibernation.  I have run two configurations,  a M.2 PCIe NVMe drive on the NVMe controller and a real M.2 SATA drive

I had my system set for Windows to control the network on battery.  In the Sleep Study, I saw an entry showing the system had been dozed to hibernation because battery drain was exceeded.  At that time it was showing 6% drain so that may be the limit.

I will be running my system, with Windows in control and Hibernation set to never, to see what happens.

Thanks for checking the Insider Build, now I don't have to get back into that program.  But it does indicate the changes were made on purpose.

I just got this response from a Microsoft rep. in the Microsoft forum...

"Since the issue is also happening to another user profile, we conclude that Windows 10 Fall Creators Update is not compatible with your Dell computer. In this case, it will be best to contact the manufacturer of your device for them to verify if the hardware can support the Windows 10 Fall Creators Update."

I have ordered a Killer Wireless card like they are installing in the new XPS 9360s.  Maybe part of the problem is related to the Intel 8265.  I do get warnings about it not being configurable for the low power state.  Maybe by Friday, I will know more... assuming no fixes arrive on Tuesday.

Hi all 

I am not sure that I understand exactely the following sentence: 

"I have run two configurations,  a M.2 PCIe NVMe drive on the NVMe controller and a real M.2 SATA drive"

In fact, when I run the study report, It seems more the problem are coming from some

+ USB drivers, but I am not able to understand what the warming means exactly 

+ Audio card 

How do someone can work with this report ? 

Even if you read the results, there is no explanation on how to tackle the trouble ??

If the system was working as conceived, you would see entries related to Windows Update or Skype or other things which would be active as they would on a Cell Phone.  The indications the Active Time is 98% goes against the design, which is supposed to show more like 5%.

The entries concerning USB seem to be related to the Bluetooth which is supposed to be active in case you use the active PEN.  The audio is probably for Cortana but not sure about that.  I have no idea what the Serial IO I2C entries are for.

Microsoft seems to believe the system in not compatible with the changes made in the FCU.  At this time I seem to agree.  I will be watching for any drivers or upgrades from Dell or Microsoft but at the present time I am back on the prior build trying to avoid the aggravation.  

It would be interesting to see if the new 9360s were compatible with the FCU.

I have two drives I have tried with different configurations... Just trying whatever I can in case it effected the Modern Standby operation.

Hello all here

time is running = stituation stays the same ?

I have not even a feedback now from DELL anymore

You ?

Other than the recent update was no help, no news.  

Same symptoms, called dell support, they have no clue...

Hello all,

I was thinking about 2 different things =

1) I saw that thre is new Insider built coming out - I wanted again to take the risk to make trial, but before, perhaps some of you did it ?

If yes any results ?

2) second I was thinking about other programs able to make the syste react weird = for example I have Malwarebyte which constanly looking in the system - could be one ?

Do you have also such programs ?

Since you did one Insider's build, hopefully you gave feedback concerning the situation.  I expect the Insider's builds will not be fixed until the public one is.

There is a possibility the change made was intentional and no fix will be coming.  If that were to be the case, I would expect Dell to provide some type of driver update or Bios change to allow a broken system to work correctly.

I have my system back with the OEM drive and even though it is hibernating after two hours, it still drained the battery by 7% in  that time...  

Hello

I tried also this one

en.community.dell.com/.../20020137

It seems when setting to 600, I have a bit less of use of baterry when sleeping in Modern mode

I let 7 hours the notebook and baterry went down from 100 to 78%

Another thing = I swicth off Crhome and kill all chrome and browser work before going to sleep

Hello all Dell community

today update of the wireless Wifi card to 20.10.2.2

Situation stays the same = I was hoping so much from that one....

some news from you ??