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1907
October 22nd, 2018 15:00
XPS 13-9370, High CPU and RAM usage
Windows 10 Pro, brand new, Office 2016, Project and Adobe Pro installed. Idle CPU and RAM usage very high, constant locks up and high CPU/RAM usage when using (Outlook and Word). I had another Dell years ago that I had to adjust a Bios setting to fix this, I cannot find documentation. Any suggestions, on what to check or adjust in BIOS?
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ejn63
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October 22nd, 2018 15:00
Brand new out of the box? Is it in the midst of doing Windows updates? Those can easily burden the system.
ggcarson
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October 23rd, 2018 05:00
No, Bios already updated, Windows already updated. High usage with nothing open, when outlook is opened and word it freezes constantly. (did a online repair of Office already too)
Did a diag scan, a full one, with no hardware problems found.
DELL-Chris M
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October 23rd, 2018 07:00
* Since the Dell ePSA diagnostics passed, then we are looking at an operating system issue or software issue
* Did you have any idle CPU or RAM issues out of box? Meaning, before you installed any other software, did you have this issue with Microsoft Office products?