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May 18th, 2022 07:00

Can't install WMS 3.6.1

I can't install WMS anymore. To preface this I had a working installation on a Windows Server 2019, domain joined, that I used as a proof of concept. This was I think WMS 3.5.X or something. Then I wanted to update the installation to WMS 3.6.1 and it broke the whole installation. As it was only a proof of concept, I simply scrapped it and wanted to install it fresh.

The installation never works, not on any Server (all Win 2019 all domain joined). It always fails at installing the console. In the logs it always fails at the ConfigureUtil.bat

It doesn't matter which account I use as a service account, be it an local account or an AD account. GPO Log on as a Service was used, the user was logged in on the server. It always fails at installing the console. I just don't get it. Is there an issue with 3.6.1 or am I missing something completely?

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681 Posts

May 19th, 2022 07:00

Please post the relevant portions of wmsinstall.log

3 Posts

May 19th, 2022 07:00

This is the last part of the log:

2022-5-18 T17:10:14::CustomFunctions::6275::szFormattedVersion1: 0.0.0.0
szFormattedVersion2: 3.5.0.0
2022-5-18 T17:10:15::CustomFunctions::527::In function: ExecuteAppAssemblerGeneratedfiles
2022-5-18 T17:10:15::IP::167::Local hostname: HOSTNAME
2022-5-18 T17:10:15::IP::70::Running Action: GetIP
2022-5-18 T17:10:15::IP::76::HOSTNAME
2022-5-18 T17:10:15::IP::123::IP
2022-5-18 T17:10:15::IP::169::Local IP:IP
2022-5-18 T17:10:25::CustomFunctions::590::Launched mysql.bat
2022-5-18 T17:11:20::CustomFunctions::635::Launched mongo.bat
2022-5-18 T17:11:23::CustomFunctions::4437::DB batch script execution returned: 0
2022-5-18 T17:11:23::CustomFunctions::4457::DB batch script execution returned: 0
2022-5-18 T17:11:23::CustomFunctions::4478::DB batch script execution returned: 0
2022-5-18 T17:11:23::CustomFunctions::4498::DB batch script execution returned: 0
2022-5-18 T17:11:24::CustomFunctions::4519::DB batch script execution returned: 0
2022-5-18 T17:11:24::CustomFunctions::4539::DB batch script execution returned: 0
2022-5-18 T17:11:24::CustomFunctions::4549:: /c "C:\Program Files\DELL\WMS\Install\bin\MigrateDB.bat" 4.0.0 stratus *** 3306 localhost stratus 27017 localhost
2022-5-18 T17:12:43::CustomFunctions::4559::Database migration script execution returned: 0
2022-5-18 T17:12:53::CustomFunctions::5891::In Function CryptoMigration
2022-5-18 T17:12:53::CustomFunctions::5917::/c CryptoMigration.bat -mariaHost "localhost" -mariaUid "stratus" -mariaPwd "****" -mariaPort 3306 -mariaDBName stratus -mongoHost "localhost" -mongoUid "stratus" -mongoPwd "****" -mongoPort 27017 -mongoDBName stratus -mongoAuthDB "admin" -installationType "true"
2022-5-18 T17:12:57::CustomFunctions::5924::Crypto script execution returned: 0
2022-5-18 T17:12:57::CustomFunctions::2139::Removed innodb_flush_log_at_trx_commit=2 from my.ini
2022-5-18 T17:12:57::CustomFunctions::4685::Stopping Dell WMS: MySQL service...
2022-5-18 T17:12:58::CustomFunctions::4692::Failed to initiate stop for Dell WMS: MySQL service. result:
2022-5-18 T17:13:00::CustomFunctions::4701::Stopped Dell WMS: MySQL service...
2022-5-18 T17:13:01::CustomFunctions::4618:: mysqld.exe is process name for MySQL
2022-5-18 T17:13:01::CustomFunctions::4652:: mysqld.exe process is not running
2022-5-18 T17:13:03::CustomFunctions::2147::Started MySQL service
2022-5-18 T17:13:03::CustomFunctions::3524::In function: RestartMongoDB
2022-5-18 T17:13:03::CustomFunctions::4685::Stopping Dell WMS: MongoDB service...
2022-5-18 T17:13:16::CustomFunctions::4689::Stopping initiated for Dell WMS: MongoDB service...
2022-5-18 T17:13:16::CustomFunctions::4701::Stopped Dell WMS: MongoDB service...
2022-5-18 T17:13:17::CustomFunctions::4618:: mongod.exe is process name for MongoDB
2022-5-18 T17:13:17::CustomFunctions::4652:: mongod.exe process is not running
2022-5-18 T17:13:17::CustomFunctions::3531::MongoDB service state: 1
2022-5-18 T17:13:17::CustomFunctions::3534::Changed directory to: C:\Program Files\DELL\WMS\MongoDB/bin
2022-5-18 T17:13:19::CustomFunctions::3544::Failed to start MongoDB service:
2022-5-18 T17:13:19::CustomFunctions::2157::Configuring UI...
2022-5-18 T17:13:19::CustomFunctions::6000::In Function RunConfigUtil
2022-5-18 T17:13:19::CustomFunctions::6033::/c ConfigUtil.bat -configUIDestRoot "C:\Program Files\DELL\WMS\Install\sandbox\resources\lib\configUI_pkg" -mongoDBHost "localhost" -mongoUid "stratus" -mongoPwd "****" -mongoPort 27017 -mongoDBName stratus -mongoAuthDB "admin"
2022-5-18 T17:13:23::CustomFunctions::6042::ConfigUtil script execution returned: -8
2022-5-18 T17:13:23::CustomFunctions::6045::Error in launching ConfigUtil.bat:
2022-5-18 T17:13:23::CustomFunctions::6052::-uvf ccm-web.war -C "C:\Program Files\DELL\WMS\Install\sandbox" resources/
2022-5-18 T17:13:23::CustomFunctions::6053::Warinjection Start
2022-5-18 T17:13:36::CustomFunctions::6059::Warinjection End

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681 Posts

May 19th, 2022 08:00

I have seen this in the past with security software installed on the server blocking the Batch file used. 

What is installed on the server?

2022-5-18 T17:13:23::CustomFunctions::6045::Error in launching ConfigUtil.bat:

3 Posts

May 20th, 2022 00:00

Man you are a life saver.
I tried so many things but sometimes you can't see the simplest solutions. It was the Trend Micro Endpoint protection. I closed it and the installation worked like a charm.

So I guess for future updates I have to disable it too as the upgrade also failed.

Many thanks

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681 Posts

May 20th, 2022 03:00

I am glad it worked.

I believe it is actually called out in the release notes to disable security services during the upgrade.  
my advice, always have a known good snapshot of the VM from a shutdown state prior to an upgrade.  Make sure you have a rollback plan.

 

 

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