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August 24th, 2022 20:00

Issue installing WMS 3.8. - DNS server not authoritative for zone

Hi there,

I'm having an issue trying to install WMS 3.8 on Windows Server 2019. 

I have tried using a local account with administrator to run the install but it didn't help and I continue to get the 'DNS Server not authoritative for zone' just before the console starts to install. 

Has anyone ran into this issue before? I have an exert from the log below. 

 Thank you!

2022-8-16 T11:34:23::CustomFunctions::7568::Import cert Script execution returned: 0 - 0
2022-8-16 T11:34:23::CustomFunctions::5298::In Function CAdeleteFolders
2022-8-16 T11:34:23::CustomFunctions::5300::File to Delete: "C:\Program Files\DELL\WMS\SoftwareVault\Lockbox.der"
2022-8-16 T11:34:23::CustomFunctions::5311::Delete File Command : /C DEL /Q /F "C:\Program Files\DELL\WMS\SoftwareVault\Lockbox.der" ...
2022-8-16 T11:34:23::CustomFunctions::5319::File deletion completed with return code: 0
2022-8-16 T11:34:23::CustomFunctions::7578::/c ""C:\Program Files\DELL\WMS\OpenJDK-11.0.15\bin\keytool.exe" -import -trustcacerts -file "C:\Program Files\DELL\WMS\SoftwareVault\Lockbox.der" -keystore "C:\Program Files\DELL\WMS\OpenJDK-11.0.15\lib\security\cacerts" -alias web- server.com_SV -storepass ******** -keypass ******** -noprompt"
2022-8-16 T11:34:23::CustomFunctions::8443::In function GenerateUUID
2022-8-16 T11:34:24::CustomFunctions::5093::Source: C:\Users\Username\AppData\Local\Temp\2\{F1D9011A-94EE-4FFA-9186-818267A71CC5}\{E50E9118-EDAF-4F4C-834F-E95057EF9F00}\Destination: C:\Program Files\DELL\WMS\Install\bin
2022-8-16 T11:34:24::CustomFunctions::5114::Copy Command : "C:\Users\Username\AppData\Local\Temp\2\{F1D9011A-94EE-4FFA-9186-818267A71CC5}\{E50E9118-EDAF-4F4C-834F-E95057EF9F00}" "C:\Program Files\DELL\WMS\Install\bin" GenerateUUID.bat /r:0 ...
2022-8-16 T11:34:24::CustomFunctions::5122::Copy completed with return code: 1
2022-8-16 T11:34:24::CustomFunctions::8478:: /c GenerateUUID.bat C:\Users\Username\AppData\Local\Temp\2\UUID.txt
2022-8-16 T11:34:24::CustomFunctions::8482::Script for UUID Generation execution returned: 0 - 9009
2022-8-16 T11:34:24::CustomFunctions::8484::Error in launching script for encrypting Key Generation: DNS server not authoritative for zone.


1 Message

August 25th, 2022 09:00


This issue can occur due to a corrupt system file or a registry inconsistency. You can fix the issue by using a couple of built-in utilities that are capable of resolving system file corruption (SFC and DISM). In more serious circumstances, you might need to refresh every OS component with a repair install or a clean install procedure.


346 Posts

May 5th, 2023 02:00

If you are experiencing issues installing WMS 3.8 and are receiving an error message stating that your DNS server is not authoritative for the zone, this typically indicates that there is an issue with your DNS configuration. Here are some steps you can take to troubleshoot the issue:

Check your DNS settings - Ensure that your DNS settings are configured correctly and that your server is configured as a primary DNS server for your domain. You can do this by checking the DNS server settings in your network configuration.

Verify that your DNS zone is configured correctly

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