Unable to upgrade WMS to 4.2.0.521

We're getting the same issue here.. But we dont know the Tomcat10 password.

We discovery the password, it's from a user local!
Check if the password is correctly!

@Arthur Alvares​ Tried the local user password, doesn't work. Even tried changing the service account to a domain joined account and it still won't accept the password. Bit baffled with this one.

@xiDannYo​ same! Any joy?

@Matthemule​ Nope, gave up with it

Hi,

I have the same issue, there is a "bug" with the utilisation of powershell script AppData\Local\Temp\Test-LocalCredential.ps1

Error repported in AppData\Local\Temp\CredentialCheck.txt :

Missing an argument for parameter 'Domain'.

When the user set to launch Tomcat service is a local acount like me as : ".\WMSUser"; the installer read "\WMSUser" and fail after to valid credidential.

I have try to set %COMPUTERNAME%\WMSUser to the service, but it come back automaticly on ".\WMSUser".

So i bypass the setup by using temporaly a domain account for the service : "Dell WMS: Tomcat Service" and the setup continue ...

You can trick setup with this regedit value : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tomcat9\ObjectName

@DellTeam : there is a wait to informe product team ?

@xiDannYo​ We get the same error. But the checkbox doesn't totally fix it and it just generates a second error. wmsuser DOES have the "logon as a service" and "Access this computer from the network" rights in the local policy.  Frustrating

Photo upload not working: Error is: User WMSUser is not part of 'Logon as a service'. Please add user account to 'Logon as a service' Local policy.

@Arthur Alvares​ 

Do you know how to get current password or reset? Just reset password of local user and then update services using local user?

I had the same issue, check if the account did not get locked.