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30752
pointer missing
pointer missing
One day it was there and now it is gone. I can still open stuff up but the mouse/pointer is gone. How do I get it back?
Unsolved
This post is more than 5 years old
1 Message
0
30752
pointer missing
One day it was there and now it is gone. I can still open stuff up but the mouse/pointer is gone. How do I get it back?
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Josh-2015
1.3K Posts
0
August 9th, 2015 23:00
Does your device have a menu button? If so, you can launch the touch pointer from there.
What is staraddict? Is that some kind of 3rd party task manager? Some users have reported that using those types of applications cause this to happen.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
TOTO-2015
6 Posts
0
August 9th, 2015 23:00
Does your device have a menu button?
yes
What is staraddict?
I don't know
What is 3rd party task manager?
Please help me ?
TOTO-2015
6 Posts
0
August 9th, 2015 23:00
i use automatic connection
RDP mode
Please help me ?
Josh-2015
1.3K Posts
0
August 9th, 2015 23:00
If you force stop the application and launch it again, does the touch pointer show? Has the touch pointer ever showed on the device?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
0
August 10th, 2015 00:00
On your Android device, navigate to settings > applications (apps) > select PocketCloud Pro > select uninstall. Because the application was purchased, you can go back to the market and re-install the application without being charged again (as long as you are signed in using the account it was purchased with).
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
TOTO-2015
6 Posts
0
August 10th, 2015 00:00
I force stop application again the touch point don't appear agian .
I can : delet,cut,cope ,move document but it's Uncomfortable
TOTO-2015
6 Posts
0
August 10th, 2015 00:00
How can i uninstall pocketcloud remote desktop release pro?
Josh-2015
1.3K Posts
0
August 10th, 2015 00:00
Very strange. Did the touch pointer ever show on this device?
When you press the menu button while connected, is there a option to launch the touch pointer?
You can also try uninstalling the application and then install it again.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com