We could reproduce this issue and will be addressed in the next release.

Had the same problem, seems to be a known issue. This thread may help until they release a new update.

Thread titled "Reconnected-internet-unable-to-access" cannot seem to publish a link to it

Godshousa,
The issue will be adressed on the next release. Please stay tuned.

Roger Montalvo 
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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 Originally Posted by sarun 

Can you provide following details

1. Can you able to connect to your desktop from any desktop based VNC client?
2. Can you try doing a manual VNC connection from PocketCloud. You can do by tapping "+" and selecting VNC and providing your connection settings. This will allow us to know whether it is a VNC related issue or automatic discovery problem.
3. What is your companion version?

Even though I purchased the PAID version of PocketCloud, I have yet to locate any meaningful support from Wyse as to how to configure my Android's settings or the Windows companion version. I purchased PocketCloud because I thought it would provide a SIMPLE, secure means by which I could access my home office computer from my Droid while out of the office. So...

1. I have NO IDEA how to use a desktop-based VNC client to test my Windows setup. 
2. I don't know how to set the connection settings to connect manaully. For example, where do I find my "Host Address"? (I am behind a router and a firewall, yet I can't find any information from Wyse about how to configure them to allow a connection.) My port IS 5900...the defult.
3. My Companion version is 2.1. (I was unable to download ANY version form the Wyse site.)

Can anyone help?

This issue normally happen when pocket cloud companion is not updating the server status to the device. To troubleshoot this issue can you please do the following in order.

1. Restart VNC server first.
2. Then restart the PocketCloud Companion. You can exit pocketcloud companion from tray and launch it from Start Menu.

DW,
Can you provide some information on your environment?
What is the OS on your computer (Windows XP PRO, Windows 7 Home, etc.)?
What type of connection are you using (RDP, VNC, View)?
If using VNC, What is name of the VNC Server manufacturer and the version?
How are you connecting (Wi-Fi or 3G)?
You can also obtain the documentation for Pocketcloud at www.wyse.com/manuals and search for KB# 20015.

Roger Montalvo 
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
[SIGPIC][/SIGPIC]

I have the PAID version of PocketCloud installed on my Motorola Milestone XT701 Android phone, and PocketCloud Companion installed on my Windows 7 Home Premium desktop computer...which is behind a D-Link Wired/Wireless router. I use Norton Internet Security (NIS) 2011. Loopback discovery is trurned on in UltraVNC. 

I successfully logged into Auto Discovery using my Google account info on the Droid and PocketCloud Windows Companion. When I ran Pocketcloud on my Droid it immediately found my desktop computer, but gave me the following message: "Remote Machine Unavailable - The remote machine you are trying to reach is offline and unavailable". However. my Windows machine IS online and CAN send and recevie data over the internet...torrent downloads, for example.

What's the hang up?

 Originally Posted by sarun 

 

1. Restart VNC server first.
2. Then restart the PocketCloud Companion. You can exit pocketcloud companion from tray and launch it from Start Menu.

Thanks for your offer of assistance, but following your instructions didn't allow me to connect. I still recevie the same message. I have run the PocketCloud diagnostic, and everything is fine...but i still can't connect.

What next, i wonder? Look slike I wasted my money. :-(

Can you provide following details

1. Can you able to connect to your desktop from any desktop based VNC client?
2. Can you try doing a manual VNC connection from PocketCloud. You can do by tapping "+" and selecting VNC and providing your connection settings. This will allow us to know whether it is a VNC related issue or automatic discovery problem.
3. What is your companion version?

I followed your instructions, but no progress. 
The Mahcine showed up on the PocketCloud screen, and I was able to enter the VNC password, but it still won't allow me to connect. :-(
Same message...