It happens each time I connect to my computer from my phone with PocketCloud, the client on the computer crashes shortly afterward.
Not sure how to link a screenshot, so I pasted the images into a word doc and am linking to it via my dropbox. I have an error reporting image, and a whole screenshot with the "wyse browser has stopped working" error included. I could not get a screenshot of it by itself. http://db.tt/R0cezh4L
EDIT: I am on PocketCloud Windows Companion v.2.4.10 now with the same problem.
Was the v2.4.10 companion you mentioned a typo or did someone send you that version?
Would you be able to send me your system information? To get this, right click on the Companion icon in the system tray, select Support, and then select System information. You can copy and paste that into a document.
Also, can you send me a debug log from the companion as well? To get this, right click on the Companion icon in the system tray, select Preferences, navigate to the Advanced tab, check the Enable Debug box. Now, complete the action you are doing when you run into the issue. After doing that, navigate back to the Advanced tab, and press the ... button next to where you enabled the debug logging. You can put this information into a document and send it to me.
I sent you a PM with my direct email to send these documents to.
Was the v2.4.10 companion you mentioned a typo or did someone send you that version?
Would you be able to send me your system information? To get this, right click on the Companion icon in the system tray, select Support, and then select System information. You can copy and paste that into a document.
Also, can you send me a debug log from the companion as well? To get this, right click on the Companion icon in the system tray, select Preferences, navigate to the Advanced tab, check the Enable Debug box. Now, complete the action you are doing when you run into the issue. After doing that, navigate back to the Advanced tab, and press the ... button next to where you enabled the debug logging. You can put this information into a document and send it to me.
I sent you a PM with my direct email to send these documents to.
No, that was not a Typo. I had originally tried to get help with the support center. They linked me that version to try. I have not heard from them in awhile. I will also include a Word Doc in the PM with that conversation, so you can see what has been done.
I looked at the log generated, I looks like as I access the last file from my computer it just stopped and does not show any information as to why....
I think you have to update it again. you might be using from long time and you have forgotten to update it. I recommend you to update it and restart it again. I am *** sure it will start working again.
BigCat-2015
4 Posts
0
July 29th, 2015 22:00
It happens each time I connect to my computer from my phone with PocketCloud, the client on the computer crashes shortly afterward.
Not sure how to link a screenshot, so I pasted the images into a word doc and am linking to it via my dropbox. I have an error reporting image, and a whole screenshot with the "wyse browser has stopped working" error included. I could not get a screenshot of it by itself.
http://db.tt/R0cezh4L
EDIT: I am on PocketCloud Windows Companion v.2.4.10 now with the same problem.
Josh-2015
1.3K Posts
0
July 29th, 2015 22:00
Can you get a screen shot of the error you are seeing? Is this issue always reproducible?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
0
July 29th, 2015 23:00
Was the v2.4.10 companion you mentioned a typo or did someone send you that version?
Would you be able to send me your system information? To get this, right click on the Companion icon in the system tray, select Support, and then select System information. You can copy and paste that into a document.
Also, can you send me a debug log from the companion as well? To get this, right click on the Companion icon in the system tray, select Preferences, navigate to the Advanced tab, check the Enable Debug box. Now, complete the action you are doing when you run into the issue. After doing that, navigate back to the Advanced tab, and press the ... button next to where you enabled the debug logging. You can put this information into a document and send it to me.
I sent you a PM with my direct email to send these documents to.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
0
August 3rd, 2015 22:00
I got your email, I am currently waiting on feedback from our engineer.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
BigCat-2015
4 Posts
0
August 3rd, 2015 22:00
Would you be able to send me your system information? To get this, right click on the Companion icon in the system tray, select Support, and then select System information. You can copy and paste that into a document.
Also, can you send me a debug log from the companion as well? To get this, right click on the Companion icon in the system tray, select Preferences, navigate to the Advanced tab, check the Enable Debug box. Now, complete the action you are doing when you run into the issue. After doing that, navigate back to the Advanced tab, and press the ... button next to where you enabled the debug logging. You can put this information into a document and send it to me.
I sent you a PM with my direct email to send these documents to.
I looked at the log generated, I looks like as I access the last file from my computer it just stopped and does not show any information as to why....
adyhooper
2 Posts
0
August 5th, 2015 22:00
I think you have to update it again. you might be using from long time and you have forgotten to update it. I recommend you to update it and restart it again. I am *** sure it will start working again.
signal boosters helps in better connection
BigCat-2015
4 Posts
0
August 5th, 2015 22:00
I am currently testing Windows Companion version 2.4.11 and it seems to be more stable so far.
Josh-2015
1.3K Posts
0
August 5th, 2015 22:00
Good to hear. Please keep me posted.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com