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July 31st, 2015 04:00
eternal "Session Disconnected" error
eternal "Session Disconnected" error
Every time i try to connected to my PC i get the error.
Using Windows 7 home premium and iPhone 4 with iOS 5.1.1
TightVNC service and PocketCloud windows companion
my PC appears in the discovered Connections [On]
Here is what I have tried already:
following the steps and comments in the Q/A support "Why am I getting the error "Session Disconnected" when connecting?"
-the box was already checked but i unchecked and rechecked and applied. no difference.
Setting Static IP address
-no difference
Disabling windows firewall, antivirus AND putting my PC's IP in the DMZ on my Router
- no difference
port forwarding port 5900 and 3389 with firewall and antivirus still disabled
-no difference
changing various settings in TightVNC
-no difference
redoing the entire setup process
-no difference
disabling and uninstalling another remote desktop software I used to use.
-no difference
Notes: one thing i noticed was that if I disable the TightVNC service, I do not get any different error msg but just the same session disconnected message. Which makes me thing something with the TightVNC service is not doing what it should.
would very much appreciate some help. was considering the full version if the free one seemed to work well.
would much appreciate any help
Nolan
Josh-2015
1.3K Posts
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July 31st, 2015 04:00
First, I would like you to uninstall the companion and uninstall TightVNC (and any other VNC application that may be installed).
From there, I would like you to re-install only the companion software (download it here:
https://appservices.wyse.com/pages/s...20Downloads%29)
Now I would like you to re-install PocketCloud on your iPhone.
When all of that is done, try to connect. If you are still experiencing trouble, please do the following:
-Right click on the companion (kite icon in the system tray) on your PC
-Select Preferences
-Navigate to the Advanced tab
-Check the Enable Debug option
-Sign out of companion
-Sign back into companion
-Attempt to connect to your computer (reproduce the connection issue)
-After doing that, return to the advanced tab within the companion and press the ... button next to where you enabled the Debugging
It should open this file in notepad. You can email this text file to me. This file will help us diagnose where the issue may be. I will let you know as soon as I get the log file.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
0
July 31st, 2015 04:00
After reviewing the log, it looks like there are some issues with your network. Just to verify, is this computer on a home or work network? What network filters and/or anti-virus software are you using?
Also, can you send me your system information and email it to me (to keep it private)?
To capture your system information:
-Right click on the companion icon (kite) in the system tray
-Select Support
-Select System Information
From here save that information into a text file and email it to me.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
0
August 5th, 2015 06:00
I got the information and have passed it over to one of our engineers to take a look at. I will let you know as soon as I have feedback from them.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
nolanritchie
2 Posts
0
August 5th, 2015 06:00
I sent you the system info. it is a home network. DSL through bell with one single router / modem combo module. Which as i have stated before, i have tried putting my PC in the DMZ in the router well at the same time disabling my antivirus and windows firewall, which had no effect to the issue. but for the record the antivirus i use is Avast