We recently had to troubleshoot a similar issue on our wyse thin-client environment with Scansnap scanners. The issue ended up being that we had both the TCX Server suite and the vmware agent handling the USB redirection, and this caused a conflict. The setup that worked for us was to reinstall both, deselecting the USB redirection from the vmware agent install and selecting only the usb redirection from the TCX server suite.
Abigail111
6 Posts
0
June 18th, 2015 07:00
Hi there
For me ,i usually use this document scanner:
http://www.rasteredge.com/how-to/csh...age-scan-docs/
It offers a free trial for document scanning.You can have a try.
Kryt1kal
1 Message
0
August 23rd, 2016 12:00
Were you able to get the Documate 3125 working with the D10D? I'm currently in the same boat, but in a Citrix environment.
Tartle Wizard
2 Posts
1
September 28th, 2016 13:00
We recently had to troubleshoot a similar issue on our wyse thin-client environment with Scansnap scanners. The issue ended up being that we had both the TCX Server suite and the vmware agent handling the USB redirection, and this caused a conflict. The setup that worked for us was to reinstall both, deselecting the USB redirection from the vmware agent install and selecting only the usb redirection from the TCX server suite.