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1121
May 20th, 2015 08:00
Problem in production
Problem in production
Hi Dell,
We have a problem with disperse scanning bar codes with USB Motorola Scanner. If we scan any codes its a very slow. I checked replug scanner and plug it to new WYSE (D90DW) WES2009. When i plug this USB scanner to NEOWARE Client (CA5) scanning are very quickly. I would like to point out that NEOWARE CA5 have a worst hardware. Coulld you please give help us with solving this issue?
My second question, is there any support escalation email to DELL WYSE? I need to open ticket/case on this problem.
Thanks a lot
Petr
Rmontalvo1
623 Posts
0
May 20th, 2015 09:00
Peter,
you will need to go to www.wyse.com/support and connect to the Self-Service center to open a Support Ticket. If you are in the US, you can call 1-800-800-9973 option 4 to speak to open a Support Ticket.
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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