This post is more than 5 years old
2 Posts
0
29956
September 29th, 2015 13:00
3290 and specialized USB Devices.
Our group has recently purchased a number of WES7-3290 thin clients for upgrading and automating part of our mfg environment . Issue is many of device USB drivers work in WindowsXP and Windows 7 they don't seem to work correctly in WES7. Such as the drivers for this Sartorius Quintix balance scale and ST Electronics Virtual Com port driver for attaching to serial devices. The drivers either fail to install properly, or appear to install ok, then fail to work when t he device is attached, leave a 'splat" error in device manager.
Is USB support reduced in WES7 as opposed to Windows 7?
I've tried starting a support case for the question, but the 3290s have no service tag numbers to enter and the serial numbers are not recognized by Dell support to allow me to continue ???
Any assistance appreciated!
Tom
RMontalvo
2 Intern
2 Intern
•
560 Posts
0
October 6th, 2015 14:00
Try contacting Wyse Technical Support at 1-800-800-9973 option number 4 for assistance,
tom-minton
2 Posts
0
October 6th, 2015 14:00
I did and support worked with me over several days with no real resolution.
I did find an answer by looking at the specific driver that a regular Windows7 system used for the same devices. USBSER.SYS and copied it to c:\windows\system32\drivers. All the USB devices that we were working with to talk on com ports started working..
RMontalvo
2 Intern
2 Intern
•
560 Posts
0
October 6th, 2015 14:00
Thanks for the update and glad you got it working.