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May 13th, 2015 05:00

P25 Intermittently Losing Mouse and Keyboard

P25 Intermittently Losing Mouse and Keyboard

Recently installed 30+ Dell r5500s with Wyse P25s as "KVM extender." All of these computers are having issues with their mouse and keyboards connected to the P25s. Everything will work fine and then with no warning the mouse and keyboard functions stop for a few seconds, then the lights on the keyboard will flash like it has just been hooked up for the first time, and then everything starts working again. There is no pattern to it, but my operators are getting very frustrated. Any help would be greatly appreciated. P25 firmware is 4.1.2.

1 Message

June 23rd, 2022 13:00

Did you solve this?

I have the same issue with a Precision Rack 9070 connected with P25 Wyse

3 Apprentice

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712 Posts

June 24th, 2022 08:00

I would suggest making sure the P25/5030 are running the latest firmware available from Teradici, and that the PCOIP host card in the rack is the latest firmware as well.

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