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May 22nd, 2019 10:00
System Restore or Image Restore Question
System Restore or Image Restore Question
When I go to my Dell account page, I receive an error message when trying to download a driver. I have contacted Dell and they can’t fix it now and I am to wait for Dell’s next update for a possible solution. Anyway, here is my question.
If I were to do a system restore or image restore through Macrium and then go to my Dell account page, would I still see the same error message? My point is, does a restore function restore my Dell account page to the restore date?
Thanks,
Jerry
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speedstep
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May 23rd, 2019 08:00
Dell account pages have nothing whatsoever to do with system restore.
Drivers are available for all supported models at
HTTPS://DOWNLOADS.DELL.COM/
DELL-Jesse L
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May 22nd, 2019 10:00
Jerry8A,
Doing a system restore does not restore your Dell Account Page.
Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.
Jerry8A
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May 22nd, 2019 11:00
Hello Jesse -
Thanks for the return. Just to be sure, would your response be the same for an Image Restore using Macrium or similar?
Jerry
Jerry8A
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May 25th, 2019 12:00
Thanks to all who responded. I replied back to confirm Dell account pages had nothing to do with IMAGE restore. The responses referred to System restore, so I am assuming Image restore also applies.
Jerry
Saltgrass
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May 27th, 2019 06:00
It may have helped if you had described what you were trying to do when you got the download error message.
Jerry8A
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May 28th, 2019 09:00
Hello Saltgrass –
The issue and error message I am trying to fix was covered in my post “XPS 8920, Wi-Fi driver does not install.” At the time, I tried all of the recommended suggestions. Subsequently, I contacted Dell Technical Support and have been working with them for almost 2 weeks. My issue was escalated to the L3 engineering team. They recognize my problem and are now evaluating different fixes and I am to wait until they find a solution and for Window updates.
My first post on System or Image Restore was to check to determine if I could roll back my Dell account page to perhaps find a date where my account page was working correctly.
Anyway, thanks again to all who tried to help.
Jerry