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January 8th, 2019 17:00
XPS 8900, USB Controller failed state
Dell xps 8900 i7-6700 Windows 7 Pro
"The USB Controller is in a failed state..."
A little background, I have a Kworld USB video capture stick: UB445-U that I installed on this system but it took forever to do so. I tried different drivers, setting windows to not update or install the drivers automatically etc., changed BIOS settings from RAID to AHCI etc.
I finally got it to install doing all the former and by hooking the device to an unpowered USB hub into either of the top USB 2 ports.
Trying to get the Kworld stick installed and trying so many different ways to do it some how messed up the system. It thought it was in the UK and set the time zone and keyboard as such and would reset it to that after every new boot plus other odd things I can't quite remember now.
Chrome searches were also giving weird results then I realized I had the "Chromium" search bar from a sneaky imgburn install. I tried to uninstall all the "Chormium" junk but couldn't figure out if I had removed all of it...
No problem, I had managed to get the Kworld stick installed before so I decided to do a factory refresh (I still haven't figured out what that really is because I can find nothing online from Dell or elsewhere that even mentions "refresh", only reset, recovery, or restore?)
After the factory refresh I decided to install the Kworld stick with the fresh Windows 7. It wouldn't install.
The install program runs a quick system check and says:
(green check mark followed by)DirectX is 9.0c up (I'm guessing it means I have a newer version?)
(red exclamation point followed by)You don't have any host USB 2.0 port on your computer.
(green check mark followed by)You have enough privilege to install software on this computer.
(green check mark followed by)Your Windows version WindowsXP SP2.
I tried installing the Kworld on a Lenovo and an HP, both Windows 7 64 bit and it installed perfectly on both.
I decided to investigate the Kworld warning of "you don't have any host USB 2.0 port on your computer." statement and finally found the Windows USB Troubleshooter.
Installed and ran it and immediately get: "The USB Controller is in a failed state or is not currently installed..."
Running the Windows USB Troubleshooter on the Lenovo and HP laptops reports all is fine.
I've searched everything on this site I can find on any xps 8900 USB troubles. I've done everything on the Dell site "How to troubleshoot USB issues.(https://www.dell.com/support/article/us/en/04/sln115082/how-to-troubleshoot-usb-issues?lang=en#Refresh_USB_Controller_Hub)
I've searched Intel USB 3.0 eXtensible troubles and have found nothing. I'm the type that can usually find enough info and piece together a fix even if I never find anything that's a direct copy of the problem I'm facing. The Dell SupportAssist on this machine broke back in December and now just hangs when it gets to the hardware part of the test so that program isn't helping and the ePSA in BIOS finds nothing wrong and device manager shows all is well.
Doing a factory refresh hasn't fixed it and now I'm out of ideas.
Anyone with anything similar?
bell47g5a
36 Posts
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January 14th, 2019 09:00
Bite the bullet indeed... unfortunately a full cartridge was still attached !!!
I tried to find the right settings for a clean install of windows 10 on an xps 8900 but everything I found was about a clean reinstall or different machines.
Not knowing what to do with bios, I set it to default. Shoved in the freshly made Microsoft Windows 10 USB install tool, one time boot from USB.
All went well, language screen, I don't have an activation code, custom install, goes well until it wants to reboot.
The blue screen with the 4 pane window comes up then a bsod with a message I'm not quick enough to read, reboot, same 4 pane window then a bsod with the system pte misuse error.
Grrrrrrrr!
RoHe
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January 14th, 2019 10:00
This is second thread in recent days with the PTE Misuse error on an XPS 8900, that one running Win 10. Starting to wonder if a recent Windows update did something bad... :TongueTied:
Rather than have to repeat everything that we said over there, please read that thread. And it appears that user gets it to reboot if he just keeps force rebooting multiple times. Not a fix, but at least you can get to the desktop and back up your files on external media.
Meanwhile, I'll ping my Dell tech contact...
RoHe
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January 14th, 2019 12:00
What version of BIOS is running on this system?
My Dell tech contact says you should find these items in BIOS and unchecked:
Security- TPM 2.0 Security
- Remove check from TPM On
- Remove check from Enable TPM 2.0 Key Storage
- Remove check from Enable TPM 2.0 Attestation
Save the changes, exit BIOS and reboot. Does that help?
bell47g5a
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January 14th, 2019 18:00
Thanks for doing that Ron. I'd already seen the posts about that and my 8900 doesn't have the TPM settings.
A little light at the end of the tunnel though. I did a diskpart clean all, stuck the usb in and did the bios as per other threads:
This "seemed" to go well but at some point I had stuck the supplied Windows 10 disk in to get something, forgot it was in there, and on a reboot I realized the cd drive was spinning and was installing stuff and I think that corrupted the install. I did manage to get further into the install but when I got to "pick your install" there were 2 of the same on the same partition and I could never find a way to get through either one of them.
I decided to test out the "data wipe" in the bios instead of taking the drive out of the machine (I could never get into cmd prompt early enough to clean the drive without being denied deleting a boot partition) and it's running now...
As soon as it's done (or sometime soon, I've been neglecting my chores too much) I'll have another go at Windows 10.
I've been mucking about with these things for decades starting with a Vic20 and I even owned an IMB Aptiva and a Packard Bell :Stickouttongue:
Those were nothing to fix compared to this !
Thanks again for the help!
RoHe
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January 14th, 2019 19:00
What version of BIOS is installed?
The other user said he has the PTT option in BIOS setup but none of the others that I listed. And unchecking it solved his PTE error messages, sort of...
He just recently installed the latest version of BIOS v2.4.0 for the XPS 8900. I suppose that option could have been added to that version, but I think it's unlikely because this is an "old" PC and Dell doesn't typically add new options to old models. So look again...please!
Uhhh-ohhh...user error...! User leaves Win 10 DVD in the drive and mix-installs an ancient version of Win 10 on top of the latest build. 10 lashes with a USB cable...! :Stickouttongue:
bell47g5a
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January 15th, 2019 06:00
Ahhhh, okay. I do have the PTT option and will clear it and turn it off for the next try.
This pc worked wonderfully and then sat unused for about a year and a half and the first few days after using it again saw a great deal of updates. After so much research trying to fix this I'm pretty confident most, if not all of the problems were from bios updates which is now v2.4.0.
bell47g5a
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January 15th, 2019 09:00
Install went even further this time and did a reset. The bios reset at least 5 times and I saw the resolution of the spinning dots change and figured that was the end of this install...
Say hello to a new Windows 10 user. Everything appears to be working well and it even shows as activated which completely shocked because as far as I knew the free upgrade ended a month or so after this was shipped to me.
Thanks again for the help Ron.
I guess I might post here again once I try the Kworld stick in w10. :Hmm:
RoHe
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January 15th, 2019 10:00
Gonna give ya 2 shots right between them thar eyes in yo' head..! :Stickouttongue:
Why the heck did you wait until now to mention the the PC was unused for ~1.5 years??? In all likelihood, the motherboard battery died long ago and BIOS settings got scrambled. No wonder you been having so many problems now...
If you haven't already done it, get yourself a brand new CR2032 3-volt battery (~$2) and install it right away. Note: PTT will likely get reset to Enabled again when you remove and replace the battery, so you should -hopefully- know the routine by now...
And welcome to the modern era of Win 10...
RoHe
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January 15th, 2019 10:00
And 2 more thingies...
As soon as everything is updated and all the Win 10 settings etc are to your liking, make an image of the entire hard drive on external USB drive. You can use Macrium Reflect (free) to do it, so Google it.
And please mark this thread as Answered...
bell47g5a
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January 16th, 2019 07:00
I was planning on doing an image once everything settled down. I was pleased and extremely shocked at how well Windows 10 gathered updates during the install. The only update, hours after the final restart, was a small bluetooth file Intel wanted.
I guess your experiences differ from mine when it comes to cmos batteries. :Huh?:
This pc worked fine up until the backlog of updates had been applied... fairly certain it was nothing hardware related.
Thanks!
bell47g5a
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January 20th, 2019 14:00
UPDATE:
After installing every update I could think of and having the system running seemingly fine for 8+ hours, I cloned the drive and then stuck the Kworld stick into the USB hub and plugged that into the system.
Windows found the stick, didn't find drivers, but it was seeing the Conexant Polaris capture device. I stuck the install CD in and installed all but the infrared remote drivers and in a few minutes the TV, FM radio, and capture was working as if it was built for Windows 10.
I've since captured around 6 hours of vhs tapes and all seems well.
RoHe
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January 20th, 2019 15:00
Glad you got the stick working.
But think of all the useful things you could have done with the time spent capturing 6 hours of VHS tapes from last century. :Stickouttongue: