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4 Posts

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May 30th, 2024 16:15

XPS 8930, 2-2 code

Very strange failure.  Began when I returned to the computer after a brief pause in work to find it repeatedly clicking, attempting to restart?  After several tries, I got a message that the system needed to be repaired.  I followed guidance, ran system repair.  No specific problem found, computer rebooted and operated normally.  Several days later, similar problem: this time there was a message that my boot drive was overheating (it wasn't), it rebooted normally, and I continued to work on it.  I took some advice and replaced the M.2 SSD in case it was failing.  Several days later, similar problem after working 8+ hours on it, left the room and returned to find the clicking/restart behavior.  This time it didn't restart at all, gave me the amber 2-2 code.  I removed/reseated the RAM, then replaced the RAM with new RAM, then replaced the mother board, then replaced the power supply, and finally replaced the Intel I7 processor.  I've basically rebuilt the computer, and still get the 2-2 amber code when I plug it in.  Any idea where to start?  Can anyone recommend a good troubleshooting guide where I can begin with the basics, figure out what works and build it up to a fully functioning computer again?  I'd give up - but honestly have so much time and money tied up in the process that I don't want to quit on it!

10 Elder

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45.2K Posts

May 30th, 2024 19:45

If you use a power strip, surge protector or uninterruptable PSU, remove those and connect PC directly to the wall outlet.  Then run the BIST on the PSU, using the instructions for PCs with a PSU test button on the back.

If there's an add-in video card (NVidia or AMD), physically remove it and use one of the onboard Intel Graphics ports (either HDMI or DP) for the monitor.  Add-in video cards have their own RAM, so the 2-2 code may be reporting a problem with the GPU. (NOTE: You must remove the add-in card before trying onboard Intel Graphics. Otherwise, you'll get an error message about using the wrong video port.) If this solves the problem, you have to replace the add-in video card because you can't replace its RAM.

Sure the new motherboard works?

Is battery on new motherboard fresh?

Is a HDD installed, in addition to the M.2 SSD?

Sure the new RAM is compatible?

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25 Posts

May 31st, 2024 00:37

You might try phind (*A* response) in a pinch, though to be sure, it is only a quick reference.. not an expert.. Eeyore

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