1 Rookie
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2 Posts
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7665
October 26th, 2022 08:00
XPS 8930, BIOS 1.1.26, Driver version fail
Hi,
I ran Dell Update on my PC and it indicated a BIOS update was available. I let it proceed, but the update failed (after about 5 minutes of nothing happening). I then downloaded the BIOS update and tried to manually install. It immediately came back with this error:
My spec is:
Processor Intel Core i7-8700 CPU 3.20GHz 3.19 GHz
Installed RAM 16.0 GB (15.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 11 Home
Version 22H2
Installed on 05/10/2022
OS build 22621.755
Experience Windows Feature Experience Pack 1000.22636.1000.0
Any idea what is causing this problem?
Thanks in advance for any information.
R.
RoHe
10 Elder
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45.2K Posts
5
October 26th, 2022 18:00
A number of other users have also reported failed attempts to update XPS 8930 to BIOS 1.1.26 using SupportAssist, Dell Update or just manually in Windows.
IMO, it's safer to install BIOS updates via the F12 menu's Flash Update option, independent of the Windows operating system, using a (non-bootable) USB stick with only the BIOS .exe file saved on it.
Plug the USB with the .exe file into PC with power completely off. Power on and when you see the Dell splash screen, start tapping F12. When the F12 menu opens, select the BIOS Flash Update option. When that opens, use the Tab key to navigate through the fields on the screen.
You probably won't have to change anything if the only file on the USB is the BIOS update .exe file. When you tab to the Start button on lower right of the screen, check that all the info is correct: Top left box should show what BIOS is installed now, and top right box should show what BIOS is going to be installed.
Assuming all is correct, click the Start button. Leave PC totally alone until you're safely back at your desktop. PC will shut down ~3-4 times while it's working on the update. Even if it looks like the PC isn't doing anything, just leave it alone. That's the way I updated my XPS 8930 to BIOS 1.1.26 earlier this week, with no problems at all...
DELL-Chris M
Community Manager
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56.9K Posts
1
October 26th, 2022 09:00
Before you install any BIOS update, consider this...
* A failed BIOS update could break the CMOS chip resulting in the need for a motherboard replacement
* You should only install a BIOS update to address a specific issue you are currently having
* For any out of warranty but still functioning PC, ask yourself, do the fixes shown in the BIOS update apply to me? If the BIOS update fails and breaks the motherboard CMOS, Dell will not replace it. So are they worth the risk? Your call
Run through these steps and tell us if you get the same error.
Desktop BIOS installation instructions
* Download/Save the BIOS file to the Windows desktop
* Turn the Desktop PC off
* Disconnect all external (USB drives, printer, headset, USB sound devices, etc.) peripheral devices from the Desktop. If you have a wired USB mouse and keyboard, connect those. Disconnect the wireless keyboard and mouse USB transmitter. Leaving only the following devices and cables connected =
Power cable
Ethernet cable (if not using WiFi)
Monitor video cable
Wired USB mouse
Wired USB keyboard
* Turn the Desktop PC on
* Close/end task all unnecessary software applications (Browsers, Dell SupportAssist, Dell Update Application, Dell Display Manager, Dell Display and Peripheral Manager, Steam, Anti-virus, etc.)
* Right click the saved BIOS file on the Windows desktop and choose, "Run as administrator". Note, you do not need to extract the file. Just run it
* Follow the prompted instructions. The Desktop PC will reboot on its own. Do NOT force it to reboot or power off
reubanks50
1 Rookie
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2 Posts
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October 27th, 2022 03:00
Hi.
Thanks Dell-Chris M and RoHe for the replies. I went with the second - it seemed easier (and I couldn't find the wired keyboard and mouse that came with my PC). Running the BIOS update from the flash drive worked like a charm. After it was complete, I ran msinfo32 to make sure the BIOS version was correct.
Regards.
R.
DELL-Chris M
Community Manager
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56.9K Posts
0
October 27th, 2022 05:00
RoHe,
Good point. Will also include these instructions in future.
Updating the BIOS from BIOS Boot Menu (independent of operating system)
* On any working PC, copy the downloaded BIOS EXE file to a USB drive. The USB drive does not need to be bootable device
* Insert the USB drive into any USB port on the PC which needs the BIOS updated
* Power on or restart the PC
* At the DELL logo screen, press F12 to access the one time boot menu
* Select BIOS Flash Update in the Other Options section
* If the only file on the USB drive is the new BIOS EXE, it will be automatically selected. If there is more than one file, you should see a list. Be sure to choose/highlight the BIOS EXE file
* Click OK
* Verify the existing system BIOS information and the BIOS update information
* Click Begin Flash Update
* Review the Warning message and click Yes to proceed with the BIOS update
* The PC restarts and displays a progress during BIOS update. The PC restarts again when the update is complete
RoHe
10 Elder
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45.2K Posts
2
October 27th, 2022 11:00
@reubanks50 - Glad that worked for you!
Keep in mind there are some BIOS options that reset to their defaults every time BIOS is updated, regardless of how the user set them. So you might want to think about these setting each time you update:
BIOS Auto-Recovery: BIOS auto-recovery automatically recovers BIOS without user actions.
Default: Disabled. - I Enabled
Always Perform Integrity Check: Allows you to enable or disable Integrity check.
Default: Disabled. - I Enabled
UEFI Firmware Capsule Updates: Enable or disable BIOS updates through UEFI capsule update packages. Default: Enabled. - I Disabled because it allows Windows Update to install BIOS updates without permission, which I do not want. In the past, Windows Update force-installed a BIOS update on top of the exact same version that I'd already installed on my XPS 8930.
Wake Up by Integrated LAN: Allow the computer to be powered on by special LAN signals.
Default: Enabled. - I Disabled because I don't need/want any device (mine or a hacker's) on my network to wake this PC. Your needs may be different.
@DELL-Chris M - Those Updating the BIOS from BIOS Boot Menu instructions on the Support page aren't quite right, specifically: "Click the ... button to browse the USB drive to locate the saved EXE file".
There is no "... button", and that confuses users. If the only file on the USB is the new BIOS .exe, it's automatically selected. If there's more than one file, the user sees a list in the box and has to highlight the right file. That's why I always tell users to save the BIOS update. exe on an empty USB.