XPS 8930, freezes for 3-5 seconds

ever see this , my list.

if lag is your bag  turn off all this. stuff , I have custom profile here, you could have 10, ,  one like this and one called zero carbon lag monster) it is your PC and your CALL, DO IT NOW.

amazing right zillion posts and your sleep modes are still  wrong (nahhhh)

and was told to you 100 times to  not skip that, it's a first things first  !

its all by law here, USA EPA energy star (or any other silly names of like)

its the law, the PC is shipped like that by law, for lower CARBON FOOT PRINTS. for year now.

turn it off .  here ill post my page 1 more time done so 100 here,  but again here it is, bit by bit.

 all off, and is also called MAX performance mode. (DO THIS NOW)

the HDD is top of the list there, see that, why let HDD go to sleep, wow! (you wiggle mouse and motor must spin up to 5000rpm . this takes TIME.  or buy a SSD and end this, nobody uses HDD to boot right, TODAY?

the PC is chockablock full of chips and cards and ports that all go to sleep,

if you dont like that turn it off, it is that simple...

95% are sleep, others %5 are corrupted w10, or w10 doing updates or any of 100 apps doing updates.

other PCs with bad chip drives sleep fails HARD. learn to use dell only drivers. (dell hardware) and if a fancy GPU card use (example: gforce.com drivers)

stop letting PC APP update is the cure there,  , I have all my apps turned off , for updates like adobe and 50 more. 1 by one turned off,  it is a pain but each one is oblivious of others nor total impact of 50 updates.

(seen in startup folders and in services, kill the APP update engines , now)

then in windows 10, I have PRO, and in PRO I can delay w10 updates any which way, even delay for 3 months

or even only do updates at POWER DOWN or only POWER ON,  learn that and do that,  my PC never ever lags. not now nor in 4.5 years of w10 day 1. 2015-07-29 (zero lags, ever here)

learn to control SLeep modes, learn to control updates (w10 and all apps you have)

if you had tested the PC in linux you'd have seen it run perfectly. then learned it is with w10 it does not.

so is SW problem. 1 test proved that, (windows 10 is not magic sleep mode sure is NOT NEW)

but no, it's operator problem, setting iit wrong but sure ENERGY BORK stacked the deck on you.!

sorry it did or still does.

the only thing new here is you or endless app update engine running or w10 UPDATES SET WRONG.

sleep is NOT NEW AT ALL. it's OLD HAT.

if your drivers are wrong,  sleep mode can fail even set RIGHT BY YOU;.  use only the correct drivers.

some times sleep even gets 100% stuck in sleep,  and only powered resets work.

not answering for  internet lag now or ever. just the PC lagging. it and iT ALONE.

jon solo

NDIS warning in logs

what errors.? non stated.

your PC is very sick, (If doing serious work why have just 1 PC? and not 2, if true)

you OS is bad, or just the drivers are wrong

if you do daily driver updates with W10 updates, you WILL LOSE> turn it off , that is risky doing endless driver updates,millions show up in google same story, windows update wrecked my drivers, wow. just WOW.

get the drivers working from dell.com then freeze them so  they can not auto update

if you don't,. doing serious work on any PC will fail. 

turn off all non OS update. turn the all off, then get the correct driver from dell and run those.

them and only them. PnP is great but when not, well GEE WIZ !

I have had this problem since I bought my XPS 8930 in July 2018. I finally solved the problem last week when I updated the chipset driver as per supportAssist. This has always been a great computer and now I'm 100% thrilled with it now that that glitch is finally gone.... Gary

After reading a lot of stuff I went to last post (your post) did the chip-set update and problem fixed. Thanks! 

@Joachim77 

We are just community members trying to figure out a solution.......

BTW,  updating drivers is part of the troubleshooting process for any number of issues that can cause a freeze.

Dell just came with the new driver for the chipset you are using.  Driver is dated 11/06/19.  

Glad it fixed your issues and thanks for the update......but not for your remarks as a lot of time was put in by a lot of community members.  

https://www.dell.com/community/XPS-Desktops/XPS-8930-freezes-for-3-5-seconds/m-p/7382778/highlight/true#M27554

For required hardware drivers, W10 will often install a generic driver that Dell has supposedly tested.  Dell will then issue a driver update once a new Windows build is out if an update is necessary.
Check the website to see if any of these updates are newer than the date of your Windows 10 build.
v 1809:  10/10/18
v 1903:  5/10/19

Intel Chipset Device Driver (typically installed first)
Intel Management Engine Interface Driver
Intel Serial IO Driver
Realtek Audio Driver
Qualcomm QCA1x4A QCA9377 WiFi and Bluetooth Driver
Intel UHD Graphics Driver
Killer E2400/2500 Giagabit Ethernet Controller Driver
Intel Rapid Storage Technology Driver and Management Console (optional)

Glad people are resolving their issues

But, doesn't the update package mentioned in these posts only include inf files?

If true, I'm not sure how this resolves the issue as inf files are not hardware drivers .  

Are people running/installing subsequent update(s) *after* the inf files are installed that are installing additional hardware driver updates?

Thanks

I started on this forum back in July with the same problem. It came out of the box with the problem. I upgraded to Windows Pro and the freezing stopped for about a week or two, then started freezing again. The computer still freezes and at times the screen will go black - NVIDIA drivers stop working but it recovers. This is documented in the events logs. I have to admit this is the worst Dell computer I have ever owned and I have been using them a long time (20+ years). I have tried most things cited on this forum but no luck thus far.   

Hi,

I've been tracking these comments for a couple of months now and I'm really grateful for the people who spent so much time investigating and reporting on this annoying problem.

My 8930 (i7-8700, 16GB RAM) is just over a year old now. I'm running Win 10 64 ver 1909. My system drive is on an SS Toshiba 512GB drive, and I have 3 additional SATA drives, 2TB each. 

The freezing problem started sometime last spring, I believe after a Windows update. Until then (for the first 4-6 months), I didn't have the problem. The extent of the problem varied from 3-5 seconds brief freezes to more significant short freezes involving a black or a multi-color pixelated screen, happening at least once an hour and often more.

Sadly, none of the recommendations mentioned here helped solve the problem.

But, I believe I figured it out and I hope it is now solved. 

While excluding USB and other adapter cards from going to sleep under Power Plan (as mentioned here) did not resolve the problem, setting the Turn off Hard Disk to Never did -- at least for a day now.

Thank you all again for the helpful advice!

JF

After a lot of pressure, from myself via PMs, Dell eventually agreed to have the XPS back & re-sort out the Operating System & Apps.

Only just got it back & it appears that they have Re-Imaged it "As-New" (I had to set it up from scratch again)!

Far too early to come to any conclusions, but I make the following observations/comments:-

1. Appears to have been loaded with Win 10 (Home) ver 1809. I'm assuming that my XPS had that originally (New in July 2019) but was rapidly updated to 1903 (as per normal practice). However, being aware that "1903" caused a lot of problems (NOT just to Dell PCs), I'm wondering, if this could be a factor in the original problem? Hence, I'm going to try to monitor my XPS (whilst trying to prevent it Auto-Updating to 1903 or 1909) for a few days.
   After I'm forced to update, I'll then monitor it for a while!
2. I'm going to keep, to a minimum, loading any User Progs/Apps (so far, I've only loaded FireFox, since I really DON'T like MS Edge) - until I feel confident that this XPS is stable!
3. It is not clear just what Dell Apps have been re-loaded, although I haven't noticed the specific App that was apparently causing problems.

If anyone has any helpful (& realistic) suggestions on how I can monitor it (remembering that my original Issue was very intermittent & unpredictable), please feel free to let me know!

Hello Community

Same problem here.  XPS 8930 freezes for 5 seconds, every 15 to 60 minutes.  Got the PC September 2018. This problem started about 6 months ago.

1. Ran all the Dell support diagnostic checks possible. No problems detected.

2. Updated the BIOS, chipset and every driver to the latest version. All Windows updates installed.

3. Tried a few of the suggestions earlier in this post, such as BIOS, USB and power settings.

I see a CPU spike and it freezes.  I hear a whirring noise from the computer, like a hard disk or motorised sound, during that 5 seconds (not before or after).

It never happens when I'm running a full screen application in elevated mode, such as a game.

The following screenshots show the spike in Task Manager, and of a video just before and just after, apparently showing Studio One with high CPU usage (but it doesn't seem to matter what applications are running at the time):

Task Manager - showing CPU spike:

Process Explorer video - just before the freeze, showing normal operation:

Process Explorer video - just after the freeze, showing high CPU app and DellSupport popping up the list:

Is there anything else I can try?

I'm getting close to losing my rag with this PC. I don't know if it's hardware or software.

Thanks for your help.

@mrsyeti- Have you tried disabling or uninstalling Dell software, eg SupportAssist, SupportAssist Remediation Service and Dell Update as has been mentioned earlier in this thread? That has worked for some XPS 8930 users, but not all...

Have you also tried preventing the hard drive from turning off in your Windows Power plan, as was also suggested above?

Keep in mind we won't see the images you posted until the moderators review them, even if you already see them, and that can take a few hours to a day or so...

Thanks RoHe.

I forgot to mention that I had already manually adjusted the Windows Power Plan a few weeks ago to highest performance and hard discs etc. set to always on (to fix a different audio-related problem specific to Presonus Studio One app).  But that didn't fix the freeze problem.

I downloaded and installed a fresh bunch of updates from Dell today.  But when I tried to update the Intel Chipset Device Software it resulted in the blue screen of death!

filename: Intel-Chipset-Device-Software_9NNTR_WIN_10.1.18019.8144_A08_03.EXE

I'll try disabling or uninstalling Dell software (SupportAssist, SupportAssist Remediation Service and Dell Update), and let you know if that changes anything.

Sys Info:
PC: XPS 8930
OS: Microsoft Windows 10 Pro Version 10.0.18362 Build 18362
CPU: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date: Dell Inc. 1.1.10, 31/10/2019
RAM: 16 GB
GPU: NVIDIA GeForce GTX 1060 6GB
SDD 0: PM981 NVMe Samsung 256GB
HDD 1: ST2000DM001-1ER164
HDD 2: WDC WD20EZRZ-00Z5HB0
HDD 3: WDC WD20EZRZ-00Z5HB0

I just setup a new XPS 8930 on 12/26, and began experiencing the 3-5 second freezes right from the start.  After finding this thread I disabled the SupportAssist Remediation Service and the freezing hasn't been a problem since!

Thanks all who contributed to this post.

But, why the heck does Dell continue to push the SupportAssist Remediation Service when it seems to be causing issues on so many systems?

@mrsyeti-  I had random freezes starting the day I set this XPS 8930 up, but as soon as I got rid of those apps, the freezes stopped. So do that immediately.

Exactly what did the BSOD say when you tried to install chipset 10.1.18019.8144_A08_03? Check in Device Manager to see what version is currently installed. Sometimes when the version that's being installed is the same as the one that's already installed, you  get a BSOD, instead of just a simple notice that the same version is already installed. Intel updates have been notorious for this stupidity. And if you've been running SupportAssist, chances are that you may already have that version installed...

If the installed chipset is older than the one you just tried to install, try right-clicking the downloaded .exe and "run as administrator".