@JdKinneOhio For privacy reasons, you should not post your Service Tag in this forum. If you are sure the message requesting the Service Tag came from Dell you should message them directly.
I am not sure what you mean by loading microcode correctly. I think Windows is definitely involved. As I understand it, when your system comes out of hibernation, it restores the system state from the hibernation file (hiberfil.sys) data written prior to hibernation. My guess is that there is a problem with the information written to the hibernation file which causes it to be unable to restore your system to the state prior to hibernation. Personally, with a desktop computer, I don't care about hibernation or sleep, if I am not using the computer I shut it down since with an SSD I can boot it up within 30 seconds.
@JdKinneOhio Have you tried just moving the mouse or pressing a key on the keyboard to wake PC up, instead of pressing the power button?
Which GPU do you have?
Try disabling Hybrid Sleep, USB Selective Suspend and PCI Express Link State Management on the Advanced settings screen in your active Power plan. Be sure to save the changes to the plan.
Then open Device Manager and expand list under USB. Double-click each USB entry and click the Power Management tab, if it has one. Uncheck the box "Allow PC to turn off...". And if there's a box Allow device to wake PC, make sure it's checked.
Next, uncheck that same box for all Human Interface Devices that have a Power Management and put a check in the box to wake PC, if it has one.
The XPS is hibernating. It is powered down, and its execution state has been saved to disk. So I press the power button. The XPS needs to do its power up sequence. It displays DELL in a circle on the monitor. If it is behaving normally, after about 10 seconds, a small circle of dots appear to revolve under the DELL logo. A moment later the Windows logon screen appears and I can logonto my account & continue work where I left off.
The situation to which I seek a solution is that the DELL logo appears, then nothing else happens. The DELL logo continues to be displayed for minutes.
To remedy this, I press the power button again, the XPS powers down. I press the power button one more time, and the DELL logo appears, revolving dots appear, Windows logon appears, and I can continue to work.
Windows appears to be Hibernating correctly. the execution state is properly saved and restored.
It looks like there may be some microcode switch improperly set that requires a power cycle to reset.
So why not just put it to sleep, instead of into hibernation?
If that's a Dell OEM video card, did you ever install this firmware update? Enter your Service Tag at the Support site and then make sure this firmware update applies to your specific PC build?
Either way, you might want to test those Power plan settings since they affect the power available when it recovers.
@JdKinneOhio I have seen the condition you described (Dell splash screen displaying indefinitely) as a result of Fast Startup and therefore I have disabled Fast Startup on my computer. It turns out that Fast Startup and hibernation are closely related, they both depend upon the hibernation file to restore the system. When Fast Startup locks up the system the solution was to force a shutdown and then restart the system. My solution was to avoid Fast Startup. This article describes how Fast Startup and Hibernation are related: https://docs.microsoft.com/en-us/windows-hardware/drivers/kernel/distinguishing-fast-startup-from-wake-from-hibernation
JdKinneOhio
9 Posts
0
April 5th, 2022 12:00
I just received a message saying I could not be helped without a service tag.
JdKinneOhio
9 Posts
0
April 5th, 2022 12:00
An additional note. If I put the XPS into Hibernate manually, it loads microcode correctly.
Vic384
4 Operator
•
3.2K Posts
0
April 5th, 2022 15:00
@JdKinneOhio For privacy reasons, you should not post your Service Tag in this forum. If you are sure the message requesting the Service Tag came from Dell you should message them directly.
I am not sure what you mean by loading microcode correctly. I think Windows is definitely involved. As I understand it, when your system comes out of hibernation, it restores the system state from the hibernation file (hiberfil.sys) data written prior to hibernation. My guess is that there is a problem with the information written to the hibernation file which causes it to be unable to restore your system to the state prior to hibernation. Personally, with a desktop computer, I don't care about hibernation or sleep, if I am not using the computer I shut it down since with an SSD I can boot it up within 30 seconds.
RoHe
10 Elder
•
45.2K Posts
0
April 5th, 2022 17:00
@JdKinneOhio Have you tried just moving the mouse or pressing a key on the keyboard to wake PC up, instead of pressing the power button?
Which GPU do you have?
Try disabling Hybrid Sleep, USB Selective Suspend and PCI Express Link State Management on the Advanced settings screen in your active Power plan. Be sure to save the changes to the plan.
Then open Device Manager and expand list under USB. Double-click each USB entry and click the Power Management tab, if it has one. Uncheck the box "Allow PC to turn off...". And if there's a box Allow device to wake PC, make sure it's checked.
Next, uncheck that same box for all Human Interface Devices that have a Power Management and put a check in the box to wake PC, if it has one.
Then reboot and see what happens now...
JdKinneOhio
9 Posts
0
April 5th, 2022 18:00
What I mean by "loading microcode correctly":
The XPS is hibernating. It is powered down, and its execution state has been saved to disk. So I press the power button. The XPS needs to do its power up sequence. It displays DELL in a circle on the monitor. If it is behaving normally, after about 10 seconds, a small circle of dots appear to revolve under the DELL logo. A moment later the Windows logon screen appears and I can logonto my account & continue work where I left off.
The situation to which I seek a solution is that the DELL logo appears, then nothing else happens. The DELL logo continues to be displayed for minutes.
To remedy this, I press the power button again, the XPS powers down. I press the power button one more time, and the DELL logo appears, revolving dots appear, Windows logon appears, and I can continue to work.
Windows appears to be Hibernating correctly. the execution state is properly saved and restored.
It looks like there may be some microcode switch improperly set that requires a power cycle to reset.
Thx for your interest.
JdKinneOhio
9 Posts
0
April 5th, 2022 18:00
Since the XPS is hibernating, it is completely powered down. Moving the mouse and pressing Enter has no effect.
I have an NVIDIA RTX 2070 SUPER™ 8GB GDDR6
JdKinneOhio
9 Posts
0
April 5th, 2022 18:00
The tag was posted because Dell sent an email to my personal address that said:
Welcome to Dell Social Media Support for Technical Support and After Sales inquiries.
I'm your Support Assistant. Please enter the Service Tag / Express Service Code / Order Number in the text format you need help with.
See link to find Service Tag: https://binged.it/2VszAO9 For more information on Dell's privacy statement regarding customer information, visit the link below https://dell.to/3NP2bn4
RoHe
10 Elder
•
45.2K Posts
0
April 6th, 2022 10:00
So why not just put it to sleep, instead of into hibernation?
If that's a Dell OEM video card, did you ever install this firmware update? Enter your Service Tag at the Support site and then make sure this firmware update applies to your specific PC build?
Either way, you might want to test those Power plan settings since they affect the power available when it recovers.
BTW: What version of BIOS is installed?
Vic384
4 Operator
•
3.2K Posts
0
April 6th, 2022 17:00
@JdKinneOhio I have seen the condition you described (Dell splash screen displaying indefinitely) as a result of Fast Startup and therefore I have disabled Fast Startup on my computer. It turns out that Fast Startup and hibernation are closely related, they both depend upon the hibernation file to restore the system. When Fast Startup locks up the system the solution was to force a shutdown and then restart the system. My solution was to avoid Fast Startup. This article describes how Fast Startup and Hibernation are related: https://docs.microsoft.com/en-us/windows-hardware/drivers/kernel/distinguishing-fast-startup-from-wake-from-hibernation
This article discusses the pros and cons of Fast Startup and also mentions hibernation: https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/