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1024
July 19th, 2018 12:00
BIOS 2.8.1 - internet problems
On Sunday I got the message that I needed to install some updates including the BIOS update. I set it going and all seemed fine. However since then all of the browsers on my laptop have had difficulties either loading at all or maintaining a connection, eventually not responding and needing a Task Manager shut down.
I’ve reinstalled Chrome but the problem persists and I’m essentially left with a useless laptop! Does anyone have any ideas?
Thanks!
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Mary G
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July 19th, 2018 13:00
Always mention your model's exact name and number when posting a question.
Did you install the bios update separately? That should be done without any other updates.
CityoPB
3 Posts
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July 20th, 2018 11:00
Hi, sorry, first time using the forums - I’ve never had a problem with a Dell product before.
I have the XPS 13 9360.
In addition to the BIOS I had 2 updates:
Intel Chipset Device Software Driver
Intel HD 620 & Iris Graphics
I did the Intel updates first and then the BIOS.
MulligansPal
1 Message
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July 25th, 2018 13:00
I arrived here looking for an answer for the same issue with the same BIOS update and laptop model. BIOS 2.8.1 and Dell XPS 13 9360.
xps13user2017
3 Posts
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July 26th, 2018 09:00
same here. Using XPS13 9365
My Google Chrome either can't connect or has weird display issue after this update.
Hope they can fix it soon!!
Sorry, actually my update is BIOS 1.5.0
CityoPB
3 Posts
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July 26th, 2018 11:00
I’m sorry to hear you’re having troubles too but I’m glad I’m not alone in this! I‘ve not seen anything new from Dell on this - most frustrating!