BIOS Corrupted?

Question

Hi, I do have an issue where the XPS 9510 was not detecting the SSD. I see in BIOS that SSD is OK. I try to run a supportassist OS recovery but it says: 'either WLAN or LAN Network is enabled'. I go back in BIOS WLAN is ON.I then try to load default config, but that does not fix the issue. I try now to reinstall BIOS from USB but the 'select file' never opens. Please help me reinstall my windows!

ejn63 · Accepted Answer

You either need to reset the setup to disable IRST (RAID), enabling AHCI mode -- or you need to pause the Windows installation to insert the IRST driver from a flash drive.

F2 at setup to change the drive from IRST/RAID to AHCI mode, or the driver here:

https://www.intel.com/content/www/us/en/download/19512/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-10th-and-11th-gen-platforms.html

charles.labranche · Answer

I also tried to get the BIOS rcv file on a USB but pressing CTRL-ESC never get the BIOS recovery page.

XPS_Man · Answer

Do not waste time with SupportAssist OS Recovery .

Download Dell's OS USB Recovery tool on another computer. run the tool and it will guide you step by step to create a bootable Windows USB

https://www.dell.com/support/home/en-in/drivers/osiso/recoverytool

if you made any changes in BIOS please reset the bios to default first.

charles.labranche · Answer

I finally got my ssd back after installing this IRST driver, thank you. I also previous had an ON/OFF usb visible as found out that I needed to save BIOS setting as custom settings in order to stay on next reboot. Not sure if this was correct behavior for a BIOS but that did the trick. Now I'm back with Windows installed and first thing I did was to update/flash BIOS to 1.12 (latest). Now installing the dell's tools back making sure I have the latest and greatest FW and drivers.
Thanks for your help

XPS

BIOS Corrupted?

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