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2915
January 30th, 2018 16:00
Boot issues XPS 9550
Hi, my XPS 15 sometimes doesn't boot at all. I mean the power button lights up but nothing appears on screen. All I have to do is trying to boot for hours and then it will eventually start. This is so random, sometimes it boots the first time but sometimes it can take dozens of tries.
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LSUFAN51
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January 31st, 2018 11:00
Please try to run the diagnostic tool to check Hardware on the system by following the steps below:
1. Power off system. Remove all peripherals (except AC adapter).
2. Power on system, quickly start tapping F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it. After quick tests, click on hard drive, and then Thorough Test Mode. After hard drive test finished, select Memory and Thorough Test Mode.Report back any error code.
LSUFAN51
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January 31st, 2018 11:00
By the way, windows 10 is on the system?
LSUFAN51
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February 2nd, 2018 16:00
:BigSmile:
Any updates Pluginbaby00?
Pluginbaby00
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May 7th, 2018 04:00
Ok sorry for the wait, i still have the same problem and the only way i have to fix it is to unplug the battery, hold the power button for like 30s and plug back the battery. This work 100% of the time but it is so annoying especially if like me you have sleep issues (instead of sleeping, the computer restart when you close the lid).
This take a lot of time so if someone has a solution, i will be glad to try it.