For direct Dell Technical Support Monday through Friday, Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private U3824DW Service Tag with them and all your troubleshooting. This will in turn generate a unique Technical Support case for your unique Service Tag.
Data you will need to get from the user =
* List all video out ports on the Surface * How is the user connecting the U3824DW (HDMI 1/HDMI 2/DP/USB-C) to the Surface using which ports and cables? * Has the user tested the Logitech C920 HD Pro Webcam on all five U3824DW USB-A ports?
Maxd1
1 Rookie
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89 Posts
0
January 13th, 2026 00:43
https://www.dell.com/community/en/conversations/productivity-software/ddpm-20116-install-error-1603/67fe3c917b8f8542af94a498
GauravSyst
2 Intern
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297 Posts
0
January 13th, 2026 09:12
Well ensure you're downloading from the official Dell Support website,
DELL-ChrisM2
Community Manager
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984 Posts
0
January 13th, 2026 13:21
For direct Dell Technical Support Monday through Friday, Dell GHN (Get Help Now) chat technical support must verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private U3824DW Service Tag with them and all your troubleshooting. This will in turn generate a unique Technical Support case for your unique Service Tag.
Data you will need to get from the user =
* List all video out ports on the Surface
* How is the user connecting the U3824DW (HDMI 1/HDMI 2/DP/USB-C) to the Surface using which ports and cables?
* Has the user tested the Logitech C920 HD Pro Webcam on all five U3824DW USB-A ports?