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June 13th, 2020 15:00
D6000 Docking Station
Hello all, I just bought a D6000 docking station for use with my XPS 9560. I just got off the phone with Dell customer support. The representative was not even aware of the specifications of the D6000 and asked me to whether I had checked before buying it if it was compatible with the 9560. It is.
The docking station is not detecting peripherals or a second monitor. Has anyone run into a similar problem or does anyone know how to fix this?
Thank you very much in advance for any help.
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DELL-Cares
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June 13th, 2020 15:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
jphughan
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June 13th, 2020 17:00
@helpmeearthling The D6000 requires DisplayLink software to operate properly, which you can download directly from DisplayLink.com. However, the D6000 is a terrible dock choice especially for the XPS 15, so if you can return it for something else, I would strongly recommend that you do. First, the DisplayLink "indirect display" technology that the D6000 uses creates several drawbacks all on its own, which I've written about in detail in the post marked as the answer in this thread. And on top of all that, the additional problem specific to the XPS 15 is that the XPS 15 is designed for a 130W power source, but the D6000 only provides up to 60W of power. So you either need to keep the XPS 15's power adapter connected separately if you want optimal performance, or else you need to put up with having the XPS 15 operate from a power source less than half as powerful as what it's designed to have, in which case you'll see severely reduced battery charging speeds and severely reduced CPU and GPU performance.
I would strongly recommend that you consider either a WD19 180W (not the 130W version, which can only pass 90W through to the attached system) or a WD19TB (comes standard with 180W adapter). Both of those docks can pass up to 130W through to the attached system, so they'll adequately power an XPS 15, and both of them will tap into native GPU outputs rather than using DisplayLink, which means you avoid all of the downsides I described in that thread. The main difference between the WD19 and WD19TB is available display bandwidth. You didn't specify what display setup you have, so I can't tell whether you'd need the WD19TB over the WD19. The WD19TB also comes with a "downstream" TB3 port if you ever wanted to attach a Thunderbolt accessory, which the WD19 doesn't support.
jphughan
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June 13th, 2020 17:00
@helpmeearthling Building on my earlier reply, if after reading that reply and the thread I linked you're wondering why anyone would ever use a D6000, it is useful in these scenarios:
But unless you have a very high-end display setup, you don't fall into those categories. You (presumably) don't have another system you need to dock with, and your XPS 15 has a TB3 output that would allow you to run dual 4K 60 Hz displays or triple QHD displays, all driven natively by the GPU. So chances are you don't actually need the benefits DisplayLink can offer. But you would suffer several drawbacks, namely:
helpmeearthling
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June 14th, 2020 08:00
Thank you very much for your very thorough replies. I’m using two 24” hd monitors. The primary purpose of this setup is to run multiple programs simultaneously. A video, some live-feed data, and some other programs. Which of the two docks you mentioned do you think would be better for that?