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February 20th, 2021 09:00
Dell L321x - Lost BIOS Admin Password - Send Help?
Hello!
I've made the mortal sysadmin sin of forgetting the admin password to my ancient and much loved Dell XPS 13 - OG Edition.
I'm NOT receiving any version of a "unlock code" when I attempt to login - merely a repeat and repeat of the prompt.
I am the official registered original owner... Is there a Dell representative present who can PM/Friend me to assist?
I've attempted the BIOS battery pull - which I didn't have much hope in - but was a good excuse to clean the board.
Cheers! -Ian
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ejn63
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February 20th, 2021 12:00
Dell support, for security issues like this one, will not communicate other than by voice -- once you call support (for which there is a charge), upon verification of ownership they'll generate a master unlock password.