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October 30th, 2020 03:00

Dell xps 13 7390 2-1 camera

Dear all I purchased the new XPS13 7390 2in1 with Windows per-installed. I deleted the Windows OS and installed Ubuntu 20.04 instead. It is working perfectly, except for the camera and fingerprint reader. I am not able to use this laptop for virtual meetings and online teaching. IS THERE ANY NEW DEVELOPMENT REGARDING THIS KNOWN CAMERA ISSUE? is there someone who tried to install windows 10 as a virtual OS on the ubuntu 20.04? Do you think the camera will work with a virtual window 10 on ubuntu 20.04? Any advise and suggestion is highly appreciated.

 

Best,

Garu

10 Elder

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23.1K Posts

October 31st, 2020 04:00

The only workaround is to use an external webcam that is supported by Ubuntu.  And if you must have fingerprint support, there are also USB readers that may work.  It's unlikely you will find the devices would work under a virtual environment even if you run Windows 10 under Linux.

Until there are hardware drivers for the system and Ubuntu, that's the best you're going to be able to do.

 

Moderator

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25K Posts

October 30th, 2020 04:00

Hello Garu. Thank you for writing to us. Upon checking further I see that Dell has not tested XPS 7390 2in1 with Ubuntu OS yet. I would request you check if Canonical website at https://dell.to/3mzUnXT has certified the system for Ubuntu. Currently XPS 7390 is supported for Ubuntu 18.04 LTS and Dell XPS 7390 2in1 is not in the list of compatible systems. To get the best performance I would suggest you to get Windows installed that is shipped with the system.

7 Posts

October 30th, 2020 09:00

Thank you for your advise.

>>To get the best performance I would suggest you get Windows installed that is shipped with the system.

So, do you think the camera will work, if I installed windows as a virtual in the Ubuntu OS? If yes, how do I get the windows 10 to install it as a virtual OS?

 

Best,

Garu

 

Moderator

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25K Posts

October 30th, 2020 11:00

Hello,

 

We do not support installing virtual. You'll need to research that and make best decision. ^JKC

7 Posts

October 30th, 2020 23:00

Dear

I need a Linux based OS to do my job. If there is no way to hybrid Ubuntu and windows, then it means I can't use this laptop for my job. So, please give me some kind of advise. I have been searching for almost two months without any success.

Best,

Garu

1 Message

March 3rd, 2021 14:00

Hi Garu,

I have the same 2-in-1 as a personal computer and I use wsl (windows subsystem for linux) with the original windows operating system. It lets you run an almost complete linux user space under windows. Even graphical applications can run, if you install an xserver for windows. That should bring you the best of both worlds, with minor windows annoyances.

https://docs.microsoft.com/en-us/windows/wsl/install-win10

https://www.omgubuntu.co.uk/how-to-install-wsl2-on-windows-10

https://sourceforge.net/projects/vcxsrv/

I also use it for work, where we have to use windows, but I like to have the linux commodities around -- far better that a VM or cygwin, in the sense that it is better integrated with windows.

Hope it Helps,

Cheers,

Manuel

 

Moderator

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25K Posts

March 3rd, 2021 14:00

Hi,I see you’re looking for assistance. If you require our help, you could initiate a private/direct message with us, and we’d be glad to assist you.

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