Dell XPS 13 9370 screen problem. (FLickering, inverted color, scrambled)

Question

Hi all,

My dell xps 9370 screen had this problem all of a sudden. It is flickering, has inverted color on most of the screen and is scrambled. The windows is the stock OS windows 8 that came with the laptop. I tried to update graphics driver, reinstall it and pretty much most of the screen fix mentioned in the forum.

I then installed a new windows 10 thinking maybe a new fresh OS would solve it. It did not and I still have the same issue. If someone ever faced the same issue and fixed it please let me know. This is what it looks like.

Any help or recommendation will be appreciated.

Thank you.

Sashank

ejn63 · Answer

Run a screen diagnostic (hold the D key through powerup). Do the test screens show the same fault or are they clear?

If they show the same fault, replace the screen.

If they're clear, it's a problem with the cable that connects the screen to the system board (which on this model means a replacement screen), or it's a problem with the GPU itself.

denzo · Answer

I'm having the exact same problem. My screen went like this while I was doing work on my desk. Never dropped it or applied any pressure to it. I just don't understand how this could happen so suddenly?

CGSmith10 · Answer

I just had this happen after the newest driver update. I went into display settings turned HDR settings off and back on. Problem gone

p0124 · Answer

Hi,
I am having exactly same problem on my XPS 13 9380. I left for lunch, locked the room and returned after an hour and noticed small blinks on top, then after couple of days started showing exactly same as your screen.
I did try for every possible solution but did not work.

If you have solved the problem, kindly share your experience. Thanks

antidote.19 · Answer

same problem over here, never dropped the thing it was just sitting on the desk, witnessed it happening without any reason, tried the LCD diagnostics same problem, tried doing the LCD firmware thing but it says that my model is not supported m id , if you expect your devices to fail without any reason just tell us Dell

gppd · Answer

Same thing here with XPS 9590. Every thing updated updated, disabled, re-enabled, drivers uninstalled, reinstalled. Same problem going on. By the dates of the last two posts I suspect it is a software issue or date of expiration of the monitor. I have this notebook sited in my desk for 3.5 years now.

antidote.19 · Answer

same issue here, if this doesn't get resolved, i'm never buying from this brand againps: one day it was fixed for like an hour or so, and the issue reappeared

maurosigno · Answer

Same problem, started out of nothing, had this laptop since 5 years never had an issue. All in a sudden screen is gone,laptop was just sitting on the desk. No help from dell?

XPS

Dell XPS 13 9370 screen problem. (FLickering, inverted color, scrambled)

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