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September 6th, 2019 09:00
DELL XPS 15 battery problem
hello i have a DELL XPS 15 and my baterry was faulty, only lasted for 30 minutes, but was charging. so i bougth a new one but when i replaced it i got this error: Warning: the primary battery is not identifiable and this system will not charge this battery pack. using an incampatible battery or a third party battery may increase the risk of fire or explosion. Only dell batteries should be used in dell computers, and dell batteries can only bepurchased throuugh dell. you can order an authentic battery at
www.dell.com/batteries the led in front blinks 1 orange 1 white and the battery aint charging... any ideas? best regards
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U2CAMEB4ME
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September 7th, 2019 05:00
Welcome to the Dell Community @Aguahotels
Did you buy a new OEM battery???
To better assist you, we would need the exact model number of your laptop/desktop???
Identify your Dell:
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563
Best regards,
U2
PLEASE DO NOT POST ANY SERVICE TAGS!!!