Dell XPS 17 Refused Replacement

Question

Hi all,

My Dell XPS 17 is from the first batch of laptops with known power issues -- the computer takes less than 130W at full load. This is well documented.

Customer support has only offered a replacement motherboard replacement on Aug 31st, which is too late for my needs. However, they refuse to ship me a replacement laptop because I am over the 30 day return limit. FY it has been 40 days.

This issue took longer than 30 days to identify and diagnose. It has led to a decrease in battery health by 5% because the battery has already been ran for 15-20 power cycles largely due to unnecessary battery drain.

These motherboard parts exist but on the second production run of Dell XPS 17's and it doesn't make sense that I can't have a replacement for the laptop.

Has anybody experienced this issue?

permanent marker · Answer

I received a private message from a bot, but would like to keep communication here to see if we can establish a precedent for a replacement of defective products just outside the 30 day window.

permanent marker · Answer

I haven’t received any reply.

Mary G · Answer

This is a user to user forum, not the place to ask for return item help. Contact Dell support directly or start here https://www.dell.com/support/home/en-us?l=en

XPS

Dell XPS 17 Refused Replacement

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