Driver power state failure

Hello again guys,

so it seems the problem is rather common and it is not a hardware issue then. I also use Adobe suite and Bluetooth mouse, but I don't know if this is the reason.

Hi all,

I have 2 laptop Dell model XPS 15 9570 and model G7 7588. Both update from Window10 to Window11. But Model XPS 15 9570 meet BSOD frequently, about ~1times / day. I try many methods: update drivers, check power setting, reset window... etc

May be this Model XPS 15 9570 have a major issue with Window11 until now. How to solve it?

Ps: model G7 7588 still work well with Window11.

Also getting this issue on my XPS 15 9570, running windows 11. It's nice seeing that many others have the same issue, I was worried my hardware was on its way out. Previously I ran an old Nvidia driver from before May 12th and it worked, but recently windows updated and now I have the issue again.

I am usually using adobe lightroom or photoshop when it crashes, and a Bluetooth Logitech MX Anywhere 2S mouse. These driver power state issues are recent, never had them before when I had windows 10. Something is off on dell's end I suspect. In the mean time, I'm trying an older Nvidia driver to see if it will work.

Upon further research, I tried this jayztwocents videos method and it works for me so far! Here’s the video link: https://youtu.be/F8OLhUAPDq0

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@originalmarshmello wrote:

I tried this jayztwocents videos method

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The video recommends the following method:

• Disable automatic driver installer in Windows
• Use DDU (Display Driver Uninstaller) in Windows Safe mode and:
  
  • Go through a boot cycle (power down, and boot)
  • After restarting: end Windows update task through Task Manager
• Re-install latest driver (clean install)
• Disable Fast Boot

For sake of completeness, did you:

1. Follow all these steps?
2. Use DDU for the Nvidia drivers and/or Intel drivers?

Here’s what I did:

• Disable windows Auto driver update / installer.
• Install DDU, boot into safe mode and remove all the NVIDIA drivers and software. (At this point the system will be exclusively running on the intel graphics.)
• Go through a boot cycle: Shut down, boot up.
• Download the latest Studio Driver from NVIDIA.
• Perform a clean install of the latest driver.

That was everything I did. I didn’t need to end the windows update process in the task manager since I successfully disabled it with my first action. From what I gathered, fast boot only matters if you switch your graphics card, because it preloads the last one which was in your system’s driver. I never plan to switch my GPU in my laptop so I didn’t disable it. No problems thus far.

Thanks! That makes for a concise list of steps to take.

Kindly keep us posted with your experiences over time.

I found another solution in a different forum that's worked for me so far (and requires less effort than above). Simply going to msconfig and disabling all the Dell processes. I've not had one BSOD since so far

Hello again, everybody,

Don't you think that the Dell processes should not be disabled, since they are necessary and useful?

However, what we have figured out, is that, at least for most of us, it happens when we use Adobe suite. Me myself, I usually get this error when using Lightroom. It might be related to nVidia drivers, as somebody said, because Adobe suite uses the better graphics processor. However, Dell has the tools to make it right and should include the working solution in the SupportAssist, don't you think? We should not be forced to disable their processes (it may sound easier, but perhaps there is only one cause and it's an exceeding measure to disable all of the proceses).

I have the same issue & without updating to windows 11, still with windows 10... It's seam to me a driver update with glitches!! 

Thank you so much @originalmarshmello I've got a Dell XPS 15 9570 and have been having problems on and off for months with the DRIVER_POWER_STATE_FAILURE. Luckily my machine is still under warranty so I've had Dell service trying to fix this. A few weeks ago they replaced the motherboard, SSD, battery and a few other bits and pieces. It appeared to have fix the problem until today when I had a Nvidia driver update. Then my machine has crashed 4 times in about 3 hours with BSOD and the DRIVER_POWER_STATE_FAILURE warning. I'm using a Lightroom a lot and had previously suspected it to be related to the GPU. This confirmed it. I watched the video you linked but followed the process in this video as it seemed a bit simpler - https://youtu.be/_6NPVZ7sdZU and it appears to have fixed the issue (so far).

The process in the video mentioned by @SimonBrettellPhotography is the following:

• Download the latest Nvidia Drivers
• Download Display Driver Uninstaller (DDU)
• Place both installers on desktop for ease of access
• Restart Windows in Safe Mode without internet connection (to prevent Windows from downloading a new driver immediately). The recommendation here is to enable safe mode in (run - Win + R) msconfig > Boot > Tick Safe Boot in minimal mode
• Right click DDU and Run as administrator
• Select Options and toggle on:
  • Prevent downloads and iof drivers from "Windows update"when "Windows" search for a driver for a device (at your own risk - alternatively disconnect the device from the internet)
• Select Nvidia GPU and run DDU
• Disable Safe boot through msconfig
• Restart in non-safe mode (your resolution may look wonky)
• Install latest Nvidia Graphics drivers
• Restart for good measure

I've been running 2 days now with no issues so if you're also having this problem the use of Display Driver Uninstaller (DDU) for a clean install of the NVIDIA drivers as detailed above appears to work

I’ve been running this for almost two weeks, with no issues whatsoever. Seems to be a working solution!

SAME!! im on XPS 9570, windows 10. been getting the power sate failure since Aug/ Sept
Maybe it was the bios update? and not a windows 10/ 11 problem, ive tried 100 different things and nothing has worked