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August 23rd, 2022 06:00

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Driver power state failure

Dear members of the community,

I have the Dell XPS 15 9570. Recently, maybe a few months ago, I started to have the blue screen error that reads Driver Power State Failure. It happens randomly. Sometimes as an omen of bad luck, my mouse freezes (both the BT and touchpad) while everything works, and then after a minute, I get a blue screen error. Sometimes everything freezes, and I get the blue screen. I don't know if it's a coincidence or not, but I have updated to windows 11. I had no such problems when I used windows 10. I have also tried to look for this information online, but it did not conform to my exact problem, so I did not have luck finding the answer. My problem happens not during the sleep mode, but anytime, for instance, the laptop can crash while using Word. I have tried to reinstall the system, but a clean install of Win11 did not help. Please help me to solve this problem, as it really disrupts important work tasks. Thank you very much.

11 Posts

October 19th, 2022 00:00

While I agree with your sentiment, I think this post might need some more traction before anyone with knowledge/power to change anything can be encouraged to step in. Someone in contact with Dell about this could maybe speed things up by passing the link to this thread along. Posting outside these forums might help as well (Microsoft, Adobe, personal blogs).

For now the official tally says only 9 people had this problem.
If you're here with similar problems, don't forget to hit that me too-button under the original post.

49 Posts

October 19th, 2022 22:00

All of you have BSODs, but no one uploaded memory dump results here *facepalm*

Ok guys, if you don't know how to use windebugger, upload screenshots of BlueScreenView results from NirSoft, maybe I can help you with fixing it.

1 Message

October 23rd, 2022 08:00

I have the same problem, I have a Dell XPS 15 (9570) - CNX97005. Freezing mouse + touchscreen, even when doing some webbrowsing. First I thought it was a memory problem but memtest86 found no errors. Searched for DRIVER_POWER_STATE_FAILURE and found this topic. Hopefully Dell will come with a sollution very soon because it crashed 3 times today. Very annoying.

11 Posts

October 23rd, 2022 22:00

Wait, how has this topic been marked as solved?

@Fictivum is this something you can change? The accepted answer definitely doesn't provide a solution..

12 Posts

October 24th, 2022 00:00

As far as I see, it is marked as unsolved now. Probably after the replies the status has updated on its own. 

12 Posts

October 24th, 2022 00:00

No, for some reason it put community accepted solution on some post. I cannot change "community" solution, because I am not a community alone.  

October 24th, 2022 13:00

I keep having the same problem. Mostly occurs when using Lightroom for a while, but it doesn't have to be very long. Mouse freezes seconds before my 9570 shuts down, with or without a Bluetooth mouse. I'm tired of this.

16 Posts

October 24th, 2022 20:00

I was running the long diagnostics test and when it was testing the video, 2 video test, is when mine just crashed.  Quite annoying.  

16 Posts

October 24th, 2022 20:00

I don't use Adobe and it still happens.

2 Posts

October 28th, 2022 23:00

I am having exact same problem of BSOD when using Autocad LT 2022. After some usage, Autocad disables "Hardware Acceleration" which makes Autocad to use onboard GP instead of the Nvidia GPU, which of course result in very poor performance. So after I enable this back on, I get the BSOD within 20-30 minutes. This never happened during my usage of the laptop for ~4 years until 3 months before.

I also attached the memory dump analyze result and Blue ScreenView screenshot. I am not an expert on this so please let me know if I need to do anything else.

2022-10-29_09-29-08.png2022-10-29_09-23-11.png

2 Posts

October 28th, 2022 23:00

You can also reach the dump files from the following link:

https://1drv.ms/u/s!Avnh6d1ol1Ncx3Rj9ST0uuOCOhTa?e=bcsIkv

October 30th, 2022 04:00

I've been fighting a similar issue on a Precision 7730 with one external monitor via DPI connection for over a year with both Win 10 and Win 11. The issues were first the connection to the external monitor would drop out and, if I were at the computer, I would either have to reboot or disable and then enable the NVidia driver in device manager. If I did not do that, the system would lock up and then get the Driver Power State Failure error. Dell recently replaced the motherboard and GPU and for a short while, the error did not occur. I believe I solved my problems using the DDU program, completely eliminating all the video drivers elements and a reinstall of the latest NVidia driver from their website. Most of my blue screens occurred overnight while the computer was idle. The only tasks, besides Windows maintanence, that ran were Windows backup and a power shell script both to a NAS drive. I don't use Adobe but use Affinity Photo and that program has never caused this type of error.  

3 Posts

November 1st, 2022 09:00

Hello, after many months of suffering from BSOD on my Dell XPS 15 (almost always with Adobe products launched) I tried everything, recommended by Dell tech support and everything from this forum... and finally I probably found a solution!

Go to the BIOS and find "Intel Turbo Boost Technology" and disable it. Since I did it, many things changed:

  • There were no more BSODs since then.
  • Laptop is not heating anymore (I didn´t hear any fan since then!).

I hope that this will solve also your problems described in this forum. 

What persists, is my disgust with Dell´s hardware because this is really the worst computer I ever had. Sleep mode is not working (here setting hibernation instead helped, but was not easy), notebook was very often overheated (yet, since that change in BIOS this also seems to be solved, at least for now). It is hard to use such a laptop which can not "sleep" as laptop. My next notebook definitely will not be from Dell.

16 Posts

November 1st, 2022 15:00

I wish this was the answer.  I don't use any Adobe products and never had Intel Turbo Boost Technology enable and just had another BSOD.  

3 Posts

November 2nd, 2022 01:00

It is present on almost every computer nowadays and also AMD has something similar. It is enabled by default and you have to manually disable it in BIOS if you want to try this.

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