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March 9th, 2022 00:00
Failing to install win 10, drivers missing
Hi,
Just received an XPS 13 9310 with Ubuntu pre-installed. Intended to install Win 10 on it and be on my way, but spent the past 2 days failing to do so.
It seems that it is a common issue for XPS laptops to fail to recognize some part of the hardware and Windows being, well, Windows, gives no information as to which driver it is missing. The Intel Rapid Storage seems to be a common identified culprit though.
Things I've tried:
- https://www.dell.com/community/XPS/XPS-13-9380-Windows-10-install-missing-media-driver/td-p/7381912
Extracted all of https://www.dell.com/support/kbdoc/en-us/000182433/xps-9310-windows-10-driver-pack onto a second drive, most are deemed "incompatible" by Windows, save for a few. All of the ones in the "storage" folder are not compatible.
Tried these (extracted ofc) https://www.intel.com/content/www/us/en/download/19512/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-10th-and-11th-gen-platforms.html, no better.
Tried to modify my boot.wim (successfully) and install.esd (unsuccessfuly) to bundle the drivers with DSIM, but I can't get an install.wim from the install.esd. Error 13, data corrupted (another great windows error message).
Contacted Dell Support through who basically told me off "Your purchase a device with Ubuntu, no support for Windows install, bye".
Yes, secure boot is disabled, as is RAID (AHCI/NVMe is enabled). I'm using an accessory with USB 3.0 ports for the USB keys, as I don't have USB C usb keys. Thunderbolt options are enabled in the BIOS. The M.2 PCIe SSD is found in the BIOS as well.
Any idea?
xps13user28
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March 15th, 2022 01:00
Windows insiders build detected the SSD without any further need for drivers.
Thanks all.
xps13user28
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March 9th, 2022 02:00
Hi,
"Legacy boot is not supported on this platform"
U2CAMEB4ME
4 Operator
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6.2K Posts
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March 9th, 2022 02:00
Welcome to the Dell Community @xps13user28
Is Legacy Mode "Enabled"???
Best regards,
U2
U2CAMEB4ME
4 Operator
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6.2K Posts
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March 9th, 2022 03:00
@xps13user28
Strange that your manual describes the option???
https://www.dell.com/support/manuals/en-us/xps-13-9310-laptop/xps-13-9310-service-manual/system-setup-options?guid=guid-685a2d6d-ce82-41e6-865e-e37f2ebc4e9f&lang=en-us
NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off.
When you go into the BIOS by using F2 at boot, you do not see this option?
Regards,
U2
ejn63
10 Elder
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30.1K Posts
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March 9th, 2022 05:00
You either need to disable RAID (IRST off) or pause the Windows 10 install to load the Intel RST driver.
https://www.intel.com/content/www/us/en/support/articles/000058724/memory-and-storage.html
xps13user28
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March 9th, 2022 18:00
It's not there, looked everywhere. There is only "enable secure boot" (tried both enable/disable, no change) and "boot mode: deployed or audit" (tried both, no change).
Thanks for your suggestions though.
xps13user28
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March 9th, 2022 18:00
RAID is off by default and the RST drivers won't load (see first pic in my original message).
Any other ideas? Thanks.
Rodion2812
1 Message
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October 25th, 2023 08:06
@xps13user28 Hi, I have the same issue. Where did you find windows insider build image ?