Feedback for Support Team

Well. I thought my question was simple enough. 

I had been looking around the internet to see if using Intel's Extreme Tuning Utility, and overclocking in general, would void my warranty. However, I was seeing some mixed messages and decided it would be best just to call support and ask this rather simple question to someone who would know.

I called the support line and was transferred from department to department at least 3 or 4 times. Ridiculous. I said the same thing every time: "I have a question about my warranty. Would overclocking my CPU void my warranty?" and somehow they managed to find a department that was better suited to answer my question every time.

The final line I was on said they would take a look and see if they could find the information for me, and while I was still irritated that it had taken this long, I decided to wait. After being put on hold, they disconnected my call. I wasn't being rude, I didn't say that my question was answered, nothing of the sort. They just dropped my call.

I know it's not a huge issue and it could have happened by mistake but honestly- when I paid a couple thousand dollars for a nice laptop and a 4-year warranty, you'd think that maybe you'd have a support team that would be able to answer a simple question. I will probably be looking somewhere else when my warranty expires... which won't be for a while.